• Assist new clients with their account set-up; make suggestions as an industry specialist, thoroughly explain Indeed’s services (specifically: Pay-Per-Click/PPC), and give an overall great first impression.• Manage brand new and existing client accounts, ensuring campaigns are hitting their strategic targets. Monitor and manage employer content & recruitment advertising campaigns including pay-per-click (PPC) job management, display advertising, and profile branding to ensure consistent product performance and delivery. • Optimize clients’ accounts and set them up for success. Use Indeed data and my expertise in the recommendations I make to clients regarding their hiring needs. • Collaborate with our Product, Operations, Search Quality and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing client feedback to our internal partners and translating their business needs into client solutions.• Partner closely with the Enterprise Sales team throughout the customer lifecycle to prevent churn and ensure revenue retention and renewals. • Manage and strengthen primary client relationships from executive C and B-level to specific account teams including media planners, buyers, heads of Talent Acquisition, Hiring Managers, and Recruiters.

• Optimized recruitment processes in existing HR technology platform, Phenom People, specifically job postings, email campaigns, and text messages.• Promoted improved strategic utilization of existing media partners such as Indeed and CareerBuilder resulting in increased applicant flow.• Strengthened relationships with existing digital media partners while also introducing new sites and vendors for enhanced recruitment.• Successfully recruited in field branches as a member of the staffing team, from the training stage through the onboarding process.• Consulted with multiple branch and regional managers to design effective, customized marketing campaigns.• Educated, trained, and advocated for recruitment marketing best practices and strategies across the organization, including the marketing team and staffing division.

• Managed existing clients daily. Listened to their needs and delivered solutions.• Built and maintained strong relationships - internally, externally with media/vendors, and with my clients.• Advocated for my clients. I interacted with all departments to coordinate deliverables seamlessly.• Juggled multiple deadlines, clients, and project priorities concurrently and flawlessly.• Prepared proposals and media recommendations, researched, partnered with vendors, gathered options and pricing, organized data for client review/discussion.• Understood company offerings and managed client initiatives in such categories as programmatic, SEM/PPC/sponsored content, social media, creative services, interactive services and tech solutions.• Followed company processes and procedures, including creating and managing orders to final billing, submitted relevant forms, followed up with other departments, and assisted in client presentations.• Performed project-management duties, including keeping client project logs, acting as liaison with various departments regarding deadlines, and ensuring accurate, timely delivery.