As the Global Sr. Program Change Manager for Critical Manufacturing MES implementation within Medtronic’s Global Operations Supply Chain, I developed and executed comprehensive change management strategies to facilitate smooth transitions during restructuring, system upgrades, and process optimizations. Collaborating closely with cross-functional teams, including production, engineering, and quality assurance, I identified areas for improvement and implemented sustainable solutions. I conducted thorough assessments of current workflows and organizational structures, pinpointing inefficiencies, and opportunities for streamlining operations. Establishing key performance indicators (KPIs), I measured the effectiveness of change initiatives and tracked progress towards organizational goals. Acting as a liaison between the program team, management, and frontline employees, I fostered open communication channels and addressed concerns to mitigate resistance to change. I successfully managed upwards of 30 focus factory lines simultaneously, adhering to timelines and budgets while maintaining a focus on quality and continuous improvement. By implementing feedback mechanisms to gather input from employees at all levels, I leveraged insights to refine change strategies and optimize outcomes, achieving measurable improvements in productivity, cost reduction, and employee satisfaction.

At Cisco Systems, Inc. I led comprehensive change management initiatives encompassing employee movement, empowerment, diversity, inclusion, development, wellness, and enablement, specializing in driving change and measuring KPIs in challenging environments. I facilitated outcome-based, solution-focused round-table sessions to gather employee sentiment and data insights, providing recommendations to Senior Leadership. I orchestrated the change implementation of technical programs, including a bot for virtual customer interactions, reducing ticket resolution times, and a Derived Skills Proficiency tool for assessing employee skills through an algorithm. Developing and executing change management strategies, I drove adoption across diverse stakeholders for high-priority projects. Collaborating with the PMO team, I provided strategic guidance, assessed change impact, and ensured organizational readiness for incoming projects. I partnered with the Global Communications Team to implement new processes and best practices, exceeding stakeholder needs. Leading Change Management efforts for the CX Centers' Asset Recovery Improvement Program, I was recognized as the Q2 FY23 Team MVP for my contributions. I managed the Emerging Technical Talent program, resulting in over 2000 promotions and raises with high approval ratings. I curated and implemented Sponsorship Roadmap and best practices for the internal Change Management team, spearheaded initiatives addressing employee wellness, and collaborated with Senior Leadership and global departments to ensure effective change management. Additionally, I developed communications initiatives using appropriate technologies, created and managed SharePoint sites for stakeholders, and designed training materials to prepare employees for changes.

My role at Medtronic focused on facilitating change management on technical projects with a focus on user adoption, collaborating with Communications, Role Management, and Training teams. I created, documented, and communicated a comprehensive Organizational Change Management (OCM) roadmap for effective implementation, conducting ongoing change management activities and collaborating with Communications and Practice Management teams to ensure successful user adoption. I provided risk analysis for major technical implementations, documenting and addressing instances where risk levels were exceeded. Supporting the design, development, delivery, and management of communications, I enhanced project success. I developed an automated Change Management and Lessons Learned intake process using SharePoint Online, InfoPath, and MS Access, and led Lessons Learned sessions for large-scale global IT projects. I applied a structured methodology to integrate change management activities into project plans and cultivated strong, credible relationships with key senior client stakeholders. Establishing and maintaining a standard operating procedure for end-user role mapping, I increased role mapping training completions and end-user access efficiency at go-live from 75% to 95% for over 10,000 end users. I conducted ongoing user access audits to ensure compliance and provided detailed reporting and data analysis throughout the project lifecycle. Collaborating with the Technical IT Team, ServiceNow Team, and Business, I developed ongoing end-user support and access processes and materials.

While at Element Consulting Group, I managed onboarding and HR operations for back-office employees and consultants, handling payroll, benefits, and contract management inquiries. As the primary recruiter for VMS positions at Corning, Inc., I led efforts for roles such as Project Managers and Developers. I contacted 50-100 new clients weekly to schedule Sales Meetings and explore new business opportunities. I implemented JobDiva, consolidating back-office processes from Bullhorn and Salesforce, and developed processes, procedures, and training materials for its effective use.

During my time with Ascent Services Group, I oversaw 180 IT Consultants across multiple clients at Ascent, acting as their main contact throughout their contract lifecycles. Responsibilities included coaching, terminations, and facilitating remarketing, prioritizing consultant satisfaction for retention. I cultivated strong relationships with Clients and Hiring Managers, ensuring effective communication and collaboration. I monitored contract end dates, provided performance reports to leadership, and developed training materials for JobDiva. Additionally, I enhanced internal culture, utilized social media for engagement and branding, and collaborated on business development with Account Executives and the Recruiting team.

While at Orion Systems Integrators, Inc., I acted as the primary contact for consultants at Orion Systems Integrators, Inc., managing their lifecycle from offer acceptance through issue resolution and regular check-ins. Alleviated recruiters' workload by handling payroll, benefits, and onboarding inquiries. Negotiated and closed all contract types (W2, 1099, independent consultant, and third party). Developed and standardized the onboarding process, ensuring consistency and clarity across accounts. Ensured client compliance with background checks, drug screens, and security clearances. Assisted in creating and implementing processes for submittals, interviews, placements, and onboarding. Focused on consultant satisfaction and retention by enhancing their overall experience. Reduced the workload of HR, Admins, Sales, Recruiting, Project Managers, and Accounts Payable through efficient process management. Administered and trained staff on Bullhorn ATS/CRM, significantly improving tool accuracy and efficiency from 2% to 70%. Reported weekly on sales and recruiting metrics and improved the company's Glassdoor rating from 1.6 to 3 stars.

During my time with Genesis10, I successfully created, implemented, and standardized submittal, interview, onboarding, and consultant roll-off processes, reducing the recruiting load by handling all consultant contracts and negotiations. Assisted in onboarding and training new Sales, Recruiters, and Account Coordinators. Managed all Charlotte branch consultant onboardings, ensuring compliance with background checks, drug screens, benefits, contracts, and tax documents. Maintained national candidate/requirement tracking database compliance through quarterly audits. Streamlined the NC Branch onboarding process by creating an MS Access database for tracking consultants and automating onboarding documents. Ensured legal compliance of consultant files and Bank of America office compliance during client audits. Implemented processes for streamlined audits, enhancing accuracy and saving time, leading to top compliance for the Charlotte branch. Addressed consultant and client back-office inquiries, coordinated team events, and assisted in implementing new service offerings. Mediated between clients, consultants, and Genesis10 employees, and created training materials for new employees.

While in my role as Sr. Account Coordinator, I prepared and submitted candidates for contract openings with major clients including UnitedHealth Group, Kaiser, Carlson Companies, and Thrivent Financial. Coordinated interviews and placements involving Consultants, Hiring Managers, and Staffing Specialists. Acted as a mediator between Staffing Specialists, Clients, Consultants, Recruiters, and Candidates. Developed and maintained a Consultant tracking database. Managed and onboarded an off-shore recruiting firm. Tracked submittals, interviews, and placements, generating regular status reports. Assisted in implementing and upgrading the Sendouts tracking database to optimize its use for Genesis10. Trained Account Coordinators nationwide in processes and best practices.