• Coordinated the on-time delivery of product samples, materials, and product literature across international warehouses.• Managed inventory and procurement processes for product launches, ensuring stock availability and reducing delays.• Developed universal packing and shipping procedures, enhancing efficiency and minimizing errors.• Collaborated with internal teams (Operations, Marketing, Product Management) and external suppliers to streamline processes.

• Assisted in managing national operations strategies, policy creation, and training program updates.• Led due diligence efforts for acquisitions and dispositions, including audits, vendor relations, and information gathering.• Maintained vendor relationships for services such as insurance, appliance rentals, and collections.

• Supported Learning Management Systems (LMS), SharePoint, and Online Operations Manual for 210 properties in North America.• Worked with product teams on system rollouts, UAT testing, and troubleshooting to reduce bottlenecks.• Initiated and led a community homeless resource program, providing ongoing support.

• Audited tenant files, managed lease compliance, and coordinated tenant move-ins/outs.• Streamlined processes for expiring tenant COIs and delinquent account collection.• Managed vendor relationships and used Yardi software for daily operations.

▪ A project which focuses on evaluating dealer performance based on standard operating procedures. ▪ Evaluate/Consult both the retail service and sales department processes.▪ Identify and report any “Red Flags” to Management and/or KIA Corporate.▪ Capture all written documents and Photos of store and input into a reporting site for KIA Corporate offices.▪ Provide an overall recommendation on potential improvement opportunities for the dealership.

• Delivered product training to over 600 employees across 59 Buick/GMC and 42 Cadillac dealerships, resulting in enhanced product knowledge and sales. • Led training at high-profile events like the Texas State Fair and National Truck Kick-Off.

• Implemented the GoRecommend program across 400+ Chevrolet dealerships, helping clients leverage customer advocacy for social media brand growth.

▪ Developed and implemented social media strategies for dealerships, improving their online presence and customer engagement.▪ Created and presented training classes regarding specific needs for online social media marketing and developed an individualized plan accordingly for each dealership.▪ Coordinated events with the marketing group and the promotions participants while serving as a liaison for participants.

Managing a $400,000 new promotion for local Chevrolet dealers in markets all over the United States. • Serve as liaison between the local dealers, participants of promotion, Velocity Marketing, Inc and The Barber Shop Marketing.• Responsible for tracking test drives for each dealer in each market and updating all responsible parties.• Held responsible for trouble shooting with test drive customers and dealers.• Co-coordinated marketing events with the marketing group and the promotion participants.• Weekly calls with promotion participants to ensure program is on track• Communicated best practices to marketing client as well as other dealersTrain participating dealers on current promotion.

Managed a $500,000 new promotion for local Chevrolet dealers in 4 markets. . Served as liaison between the local dealers, participants of promotion, Velocity Marketing, Inc and The Barber Shop Marketing.Responsible for tracking test drives for each dealer in each market and updating all responsible parties.Held responsible for trouble shooting with test drive customers and dealers.Co-coordinated marketing events with the marketing group and the promotion participants.Weekly calls with promotion participants to ensure program is on trackCommunicated best practices to marketing client as well as other dealers

Provided support to director of multifamily investments, director of construction services and three project managers. Worked with Investment Accounting, District Managers, and Property Managers to track capital spending for properties, enabling accurate budget tracking and invoice processing. Created contracts and required paperwork for construction projects, including invoice tracking, processing, and record keeping. Served as acquisitions backup for confidentiality agreements, Access database entry, and file maintenance. Used JD Edwards and PeopleSoft for invoice and payment information. Held responsibility for contract payments and check requests, including AIA draws and Excel spreadsheets for tracking large contracts, ensuring correctness of draw and following up to get corrected documents from contractor. Served as liaison between out-of-town managers and corporate office in Irving.

Fund-raised over $30,000 for one year. Held accountability for management of financial functions of camp. Trained and managed office staff, camp store staff, transportation director, and camp nurses, cultivating efficient and well-supported employees. Processed summer staff, including payroll, background checks, and risk management, hiring safe staff. Developed efficient and creative processes for registration and company communications with parents and campers, leading to quick and efficient check-in process. Mentored and supported summer staff through one-on-one support and staff appreciation, generating clear staff and employer communication.

Managed and trained paid and non-paid interns to optimize growth potential. Planned, organized, and executed four major events per year. Researched initial negotiations and paid attention to detail, resulting in successful trips. Interfaced with community and church staff of 45, as well as town and school officials. Oversaw growing youth group by implementing programs, classes, trips, one-on-one counseling, group interactive sessions, and development of parent and student relationships, increasing attendance 400%. Implemented marketing strategy and organizational structure, growing mission trips from 50 to 150 students. Pioneered volunteer and marketing programs, leading to more parent and student participation. Held responsibility for youth budget. Formulated and enforced policies and procedures to ensure organization, safety, and communication.Coached students one-on-one and in small groups with life-strategy skills, resulting in trusting teens and great communication.