Katie Lacy Email & Phone Number

Nashville, Tn, Us

Nashville, Tennessee, Us

Dallas, Tx, Us

Dallas, Tx, Us

-Acted as hotel Manager on Duty.-Solved Guests’ challenges with creative solutions that satisfied their concerns. -Developed and mentored Associates and new Managers so they could best serve our Guests.-Ensured all Associate hours and payroll were recorded accurately.-Made decisions that would best benefit the guest, while also maintaining financial integrity of the hotel and brand. -Ordered all required supplies while balancing costs against the budget. Upon accepting this position, I was very excited to increase and enhance my interactions with Guests by moving back to the Front Office. Interacting with Guests has been a wonderful reminder of why we work so hard each day to ensure they have a memorable stay. This position has given me an opportunity to learn more about Opera PMS, guest billing, and group business.

Dallas, Tx, Us

-Oversaw daily operations of the Housekeeping Department and approximately one hundred Associates. -Ensured all Associate hours are recorded accurately and payroll reflects the correct hours. -Planned the work scheduling for approximately one hundred Associates. -Ordered and completed inventory for the department's supplies and balancing costs against the budget. -Organized monthly Omni Service Tradition meetings.-Satisfied any Guest requests, concerns, or questions. -Inspected rooms and public areas to make sure they are meeting Omni standards. -Worked closely with other departments to provide an extraordinary and memorable experience for each Guest. When I began my career with Omni Hotels and Resorts I was challenged in new ways that were both rewarding and exciting. I was able to learn more about the financial responsibilities of the department, scheduling for a large team, and monitoring performance versus national and local competitors. Being my first role with Omni Hotels and Resorts, I greatly enjoyed learning more about Omni Culture and Mission and how to best implement those values into the daily operations of the department.

Lake Buena Vista, Florida, Us

-Monitored daily housekeeping operations in Boulder Ridge Vacation Club Villas, Copper Creek Vacation Club Villas, Cascade Cabins, or Wilderness Lodge rooms.-Created room assignments for housekeepers utilizing computer software Lilo and HotSOS.-Conducted daily inspections to ensure rooms were maintained at the Walt Disney World standard. -Assisted Guests with any questions or challenges they face. -Trained Forbes Standards and developed new training procedures.-Monitored new Cast Member training.-Issued discipline if necessary.My time in the Housekeeping Department at Wilderness Lodge was an incredible experience. As a new Leader, I was able to learn and absorb so much about the operations of housekeeping. I greatly enjoyed working in an environment that is actively engaging. Everyday I was facing a new task or challenge and was forced to adapt to the situation in order to best serve our Guests and Cast Members. I learned more about working with a diverse group of people from all different walks of life. Moving away from my Front Office experience towards a more back of house role, I was worried I would miss the Guest interaction. However, I quickly learned that working with a large number of Cast Members is also very rewarding, and I was still able to interact with many Guests in a variety of ways. I look forward to expanding my knowledge and career in the Housekeeping Department and the Lodging Industry.

Lake Buena Vista, Florida, Us

-Sanitized, dusted, and vacuumed all surfaces in the room, bathroom, and patio.-Removed trash and dirty linens.-Replaced clean linens and made beds.-Replenished all in-room amenities. -Created Magic Moments for Guests.Serving as a housekeeper helped me learn so much respect for the housekeepers of an operation and the housekeeping department. On a daily basis, I had to practice strict time management, pay close attention to details both large and small, and work with many different types of people from different backgrounds. My College Program experience taught me more about the Housekeeping Department within hotel operations and helped prepare me for my future.

-Guest Services-Assisted with planning, cooking, plating, and serving breakfast-Greeted guests in the morning and served coffee or juice-Cleaned kitchen and washed dishes-Cleaned rooms and bathrooms, stripped beds, put on fresh linens-Operated inn while owners were awayMy time at The Cottonwood Inn gave me a wonderful opportunity to learn more about another aspect of the hospitality industry. I greatly enjoyed being able to be immersed in such a small and personal atmosphere. It taught me a lot about ensuring each guest has a personalized and genuine experience.

Us

-Guest Services-Operated Opera Property Management System-Served as front desk agent, housekeeper, and concierge -Shadowed managers from front office, group services, accounting, concierge, and housekeeping-Took advantage of opportunities to meet executives, tour MGM Resorts International Las Vegas properties, and participate in professional development seminars and coursesDuring my time in Las Vegas I had the opportunity to work on strategic projects, shadow managers in various hotel operations departments, and I developed a great career foundation with advice from the industry's top leaders. This rotational internship really helped me enhance my holistic view of hotel operations in a city that was built on hospitality.

-Guest Services-Operated Springer Miller Systems (SMS) Property Management System-Offered detailed information on the National Park, tour options, and the surrounding area-Utilized phone communication for reservations, cancellations, and communications-Applied computer skills for reservations, guest check-ins, and check-outs-Assisted guests with whatever they may need Serving as a front desk clerk at the Far View Lodge was a wonderful opportunity. In this position I got to learn my way around more computer software that is used in the industry, experience new customer service models, and literally got to work in an ancient and historical location.

-Guest services-Operated Opera Computer System-Utilized phone communication for reservations, cancellations, and communications-Applied computer skills for reservations, guest check-ins, and check-outs-Assisted guests with whatever they may need -Gave guests information on and promoted packages for the indoor water park attached to the facility-Hotel laundry In this position, I was able to enhance my customer service skills and learn the basics of operating the Opera (Property Management System) Computer Software.