Responsible for ensuring a thriving community and exceeding KPIs by empowering local directors. Skilled in leading a collaborative team remotely, communicating direction, vision, and goals to align with the organization's mission and values. Accountable for budget management, profit and loss oversight, KPI tracking, and operational consistency.

Enhances policies to promote diversity, equity, and inclusion. Develops comprehensive training resources and SOPs to educate team members and embed DEI principles across the organization. Actively seeks opportunities to advance DEI efforts and improve outcomes, ensuring a more inclusive workplace.

Ensures operational excellence through strategic team leadership. Fosters a core value-driven culture that supports authenticity, excellence, passion, and innovation within a team of over sixty staff, including full-time directors and managers. Embraces a culture of continuous improvement by regularly assessing processes, encouraging employee feedback, and implementing incremental changes to drive efficiency. Responsible for budget management, profit and loss outcomes, and KPI tracking.

Managed a team of customer service associates and shift supervisors, ensuring exceptional performance and alignment with organizational goals. Collaborated with cross-departmental managers to foster a positive team culture. Oversaw weekly and monthly scheduling, billing, and financial reporting. Led ongoing staff education programs focused on compliance and safety, consistently maintaining the highest standards of customer service. Honored with the 2019 "Movement Green Award" for exemplifying… Show more Managed a team of customer service associates and shift supervisors, ensuring exceptional performance and alignment with organizational goals. Collaborated with cross-departmental managers to foster a positive team culture. Oversaw weekly and monthly scheduling, billing, and financial reporting. Led ongoing staff education programs focused on compliance and safety, consistently maintaining the highest standards of customer service. Honored with the 2019 "Movement Green Award" for exemplifying Movement’s Core Values, as voted by the entire staff team. Show less

Oversaw all aspects of office operations and management, including growth planning and implementation, employee recruitment and onboarding, and leading office meetings and educational events. Supervised staff, managed employee training and evaluation, and maintained customer and client relations. Ensured transaction and contract compliance, coordinated marketing collateral, managed maintenance and facilities, and provided general IT support. Onboarded staff of an acquired real estate company… Show more Oversaw all aspects of office operations and management, including growth planning and implementation, employee recruitment and onboarding, and leading office meetings and educational events. Supervised staff, managed employee training and evaluation, and maintained customer and client relations. Ensured transaction and contract compliance, coordinated marketing collateral, managed maintenance and facilities, and provided general IT support. Onboarded staff of an acquired real estate company and worked collaboratively to establish a second office. Show less