Katie Godwin Email & Phone Number

Asheville, Nc, Us

Mclean, Va

I was the first point of contact for our insureds calling in as well as I processed the bulk of our agency's Certificate of Insurance (COI) requests. I also provided administrative assistance to the partners and office management where needed.- Provided COIs to a book of ~1,700 clients with an average turnaround of less than 24 hours- Reviewed insurance requirements for our Insureds' contracts/agreements and advised of any deficiencies- Reviewed subcontractor COIs as a service to our Insureds in order to confirm whether the subcontractor was compliant with the contract/agreement insurance requirements- Wrote extensive manual for new hires and existing employees on COI best practices and procedures

Bethesda, Md

I work on both the life & health side as well as the property & casualty side in the agency, in addition to being the office's tech support contact. On the life & health side, I advise on and sell individual health policies and I provide customer service and assistance for the agency's group health accounts. On the property & casualty side, I am part of a two-person team responsible for managing our own book of business as well as providing assistance to senior agents with their books. We provide customer service in the form of policy changes, policy reviews, and rewrites in order to make sure our clients continue to receive the best coverage at reasonable premiums. On the technical/administrative side, I play a key role in managing the agency's website, domain, and email, along with any tech support that may be necessary.Our agency works with major highly-rated carriers like ACE, Chubb, Travelers, Fireman's Fund, Erie Insurance, Kemper, Progressive, BCBS Carefirst, United Healthcare, and others.

Fairfax, Va

• Delivered full spectrum of service: new business sales, claims support, policy servicing, and complaint handling• Established many long-standing relationships with customers as their "go-to" contact• Participated in a small team of retention specialists, saving many accounts that held several lines of insurance by working closely with the customers to resolve their issues• Stood in for managers who needed to be absent on several occasions• Interpreted policy jacket and endorsement form wording, navigated Rules & Rates library, and developed a strong understanding of Risk Management Policies• Provided secondary IT support to the office, helping with hardware and software issuesAchievements:• Pioneered an entirely new system for production tracking• Brought agency compliance up to virtually 100% through diligent management and follow-up• Received numerous mentions by name in random, anonymous quality control surveys sent to customers• One of the few producers in the agency to obtain Life & Health license by choice to further education

Bedford, In

• Headed all customer service operations for the agency• Managed office duties• Maintained scheduling for producersAchievements:• Created and executed a successful process to educate new and existing customers who had waived Uninsured/Underinsured Motorist Coverage without realizing the benefits of the coverage

Westmont, Il

• Built and upheld relationships with many difference insurance carriers such as Progressive, Liberty Mutual, The Hartford, MetLife, and GMAC so that customers could be provided with many options upon new business and renewals• Accountable for managing entire personal lines book of business• Provided superior customer service, including checking rates among all participating carriers for best available pricing, manually renewing policies, and assisting with policy and claims support

Ged

Obtained GED

No Degree

Focus of Study on Psychology & Criminal Justice