Kate Bothwell Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

A seasoned Program Manager with a proven track record of managing teams and delivering exceptional results in the field of sales training. With a focus on efficiency, quality, and collaboration, I strive to drive success and foster a positive working environment.Managing a Team of Program Managers across JAPAC. Key focus areas include: Create and publish delivery plans that align Revenue Enablement with the business direction of the Oracle Sales Teams.Work with the Global Revenue Enablement Team to develop, communicate, and coordinate new training courses or maintain current courseware content and assets.Forecast, track, and manage budget requirements for programs.Collaborate with various roles within Oracle such as Performance Partners, Instructors, Subject Matter Experts (SMEs), Logistics, Facilities, etc., to ensure training plans are delivered to the required level of quality.Coordinate the training of Faculty in new or updated programs.Communicate training program availability, expectations, and requirements.Track and report attendance, trends, and completion.Collate, analyze, and provide recommendations based on post-survey feedback.Manage faculty accreditation.Coordinate with vendors regarding external training packages.Coordinate with suppliers regarding printing, food and beverage, and any training assets required.

Sydney, New South Wales, Australia

Create and publish delivery plans that align the Oracle Sales Performance Academy (OSPA) with the business direction of the Oracle Sales Teams.Work with the Global OSPA Team to develop, communicate, and coordinate new training courses or maintain current courseware content and assets.Forecast, track, and manage budget requirements for programs.Collaborate with various roles within Oracle such as Performance Partners, Instructors, Subject Matter Experts (SMEs), Logistics, Facilities, etc., to ensure training plans are delivered to the required level of quality.Coordinate the training of Faculty in new or updated programs.Communicate training program availability, expectations, and requirements.Track and report attendance, trends, and completion.Collate, analyze, and provide recommendations based on post-survey feedback.Manage faculty accreditation.Coordinate with vendors regarding external training packages.Coordinate with suppliers regarding printing, food and beverage, and any training assets required.

Responsible for creating, maintaining and deploying the schedule for application of Microsoft Hotfixes to Westpac Intel fleet. Key focus areas: • Liaising with Stakeholders in the process (Customer, Account and Technical Teams).• Ensuring process adheres to Change Management, Incident and Problem Management processes.• Managing teams to ensure Hotfixes are deployed in a controlled and efficient manner whilst maintaining stability • Providing accurate and timely reporting regarding progress of deployment.• SME for Intel Patch Process.

Service Delivery management and escalation point for cross-functional platforms and mission critical banking technology. Responsible for managing and coordinating Problem and Change across the delivery organisation. To act as single point of contact between Service Delivery and the client or 3rd party vendors.Key focus areas:• Ensure to positive customer satisfaction and customer relationship.• Manage delivering to contract performance standards and client measurements.• Drive improvement of service delivery processes. • Identify ways to reduce costs and improve service.• Participate in Technical proposal preparation and submit to DPM for review and approval• High-level technical support in the Change Control Board and change control process.• Provide account leadership and direction for technical support across processes.• Drive and coordinate audit readiness and policy compliance. • Drive and coordinate crisis and escalation management

I am responsible for maintaining and developing internal systems for compliance and risk management. This includes monitoring and reporting all aspects of compliance incidents and ensuring that appropriate policies are implemented.

I was responsible for creating, and developing an compliance and risk management team to support the Deskside Support (DCS) and Commercial Helpdesk (CSC) communities. This included designing and creating a system that was suitable to monitor and report all aspects of compliance and business control evidence. Supporting a number of high level Commercial Accounts such as DEFRA, Pfizer and Astra Zeneca.

I was responsible for creating, and developing an internal Service Management team to support and drive the existing Internal Server/Deskside Support team into a more commercial , resource productive team. Key focus areas:

I was responsible for Managing, and developing a team of between 30 and 40 1st, 2nd and 3rd Level Helpdesk analysts supporting approximately 15,000 end users.

Progressed from Team Leader to Group Leader, running a team of 15 1st and 2nd Level analysts, supporting Pearl Assurance employees.

Supported RAFLIT's employees with queries regarding OS/2 Warp, Lotus SmartSuite and Lotus Notes.