Proactively managed 10 strategic customers to promote retention, build pathways to expansion, and enhance client relationships. -Created strategic account plans and led regular business reviews with customer stakeholders to assess the overall health of the partnership, enhance the reach of our products, and demonstrate new features to pave the way for future expansion. -Developed trusted advisor relationships with key stakeholders and executive sponsors. -Led initiatives and refined playbooks to enhance the effectiveness of the Customer Success organization.

Managed a portfolio of existing customer business in excess of $18M ARR, driving renewal and revenue growth for the US West. -Pitched new platform capabilities and enhancements to encourage upgrades, retention and expansion. -Proactively engaged key stakeholders to quickly address and mitigate issues to ensure positive client relationships. -Escalated customer issues and worked with R&D teams, as well as company leadership, to drive product enhancements.

Owned the renewals lifecycle for all customers and expansion for the Worksimple product. -Executed win/win strategies to increase recurring revenue while nurturing positive customer relationships. -Pitched new potential use cases to increase product reach and maximize net new revenue. Executed regular business reviews to address issues and promote customer health. -Collaborated closely with internal teams on product enhancements and new features based on customer needs and feedback providing regular updates back to customers.

Power Cycling & Bootcamp Instructor

Managed a team of four, owning the renewal cycle for all customers and processing all orders globally. -Established and grew the orders and renewals team, developing company-wide policies to enhance efficiency and increase net revenue. -Took order fulfillment within department resulting in a significant reduction in processing time while also increasing accuracy. -Led a multi-departmental committee to implement a new, in-house order processing system. -Consulted with product management, technical support, and marketing teams on new product releases and programs. -Administered training for new and existing processes for sales and other internal departments.

Successfully achieved over $125,000 in ancillary sales during tenure and managed administrative aspects of operations at Stanford Shopping Center, including accounts payable, billing, accounts receivable, payroll, benefits, subcontractor contracts, certificate of insurance compliance, safety meetings, and monthly reporting to corporate office. Held the position of Property Manager for the 111,000+ sq. ft. Gateway Shopping Center in San Ramon, California, the only administrator in the company to manage their own center.

Managed the real estate advertising function by composing and submitting advertising copy and photos to diverse publications. Generated comparative market analyses for realtors and clients. Administered daily operations to ensure effective office functionality.

Successfully marketed and sold women's clothing and related products in a commission-based role. Accomplishments include top salesperson position within the department in 2004, ranking thirteenth nationally within the department in 2003, and attaining the nineteenth position in 2002. Demonstrated consistent high performance by earning the Pacesetter designation from 2002 to 2004.