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Katie Felton Email & Phone Number
Head of Customer Learning
at
Digital Science
1 work email found
@anthologyinc.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Customer Learning
Location
Buffalo, New York, United States
Who is Katie Felton? Overview
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Quick answer
Katie Felton is listed as Head of Customer Learning at Digital Science, based in Buffalo, New York, United States. AeroLeads shows a work email signal at anthologyinc.com and a matched LinkedIn profile for Katie Felton.
Katie Felton previously worked as Director, Global Customer Education Services at Anthology Inc and Senior Manager, Global Education Services, Anthology Inc (formerly Campus Labs) at Anthology Inc. Katie Felton holds Master'S Degree, Organizational Leadership from Eastern University.
Company email context
Email format at Digital Science
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{first_initial}{last}@anthologyinc.com
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Profile bio
About Katie Felton
As the Director of Anthology Academy, I lead a team of education and training specialists who provide resources for new and existing customers of our innovative learning technology solutions. With over 10 years of SaaS and B2B experience, I have a passion for enabling customer success, sales, and retention through effective customer education and onboarding programs.Some of my key achievements include developing and deploying a new Education Services department for 12 product areas within one year, operationalizing customer training initiatives and moving training from a cost center to a profit center in 18 months, and creating and executing a new implementation process to reduce time to first value for customers by 50%. I also enjoy leading and mentoring my team and creating a more equitable and inclusive workplace. My mission is to help customers achieve their goals and realize the full potential of their software investments.
Listed skills include Powerpoint, Public Speaking, Enrollment Management, Higher Education, and 17 others.
Current workplace
Katie Felton's current company
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9 roles
Katie Felton work experience
A career timeline built from the work history available for this profile.
Director, Global Customer Education Services
Current- Lead a team of education & training specialists and instructional designers to create engaging learning content for Anthology Inc's global customers.
- Implement innovative strategies to enhance the effectiveness of learning materials and increase customer satisfaction.
- Provide the strategic vision and roadmap for customer education initiatives aligned with company revenue objectives
Sep 2022 - Present
Senior Manager, Global Education Services, Anthology Inc (Formerly Campus Labs)
- Responsibilities:
- Oversee team of education & training specialists who provide resources for new and existingcustomersKey Achievements:
- Developed and deployed new Education Services department for 12 product areas within one year
- Operationalized customer training initiatives and moved training from a cost center to a profit centerin 18 months
Jun 2020 - Sep 2022
Manager, Customer Success Onboarding And Implementation
- Responsibilities:
- Led team of implementation consultants to deliver high quality training and consultation during initialproduct implementation phase of customer journeyKey Achievements:
- Created and executed new implementation process to reduce time to first value for customers by 50%
- Established sales to implementation hand-off process to improve customer satisfaction and retention
Oct 2019 - Jun 2020
Senior Onboarding Consultant
- Responsibilities:
- Managed customer relationships throughout entirety of customer journey for over 200 clientsKey Achievements:
- Drove customer adoption of key features and best practices to achieve personal customer retentionrate of 95%
Jun 2016 - Oct 2019
Campus Success Consultant
Oct 2013 - Jun 2016
Enrollment Advisor
- Recruited and enrolled qualified applicants to non-traditional degree program
- Established and maintained relationships with prospective students
- Documented and shared program knowledge, objectives, and enrollment process
- Improved orientation process to better meet the needs of non-traditional students
Sep 2010 - Oct 2013
Office Manager
Jan 2008 - Sep 2010
Refugee Resettlement Case Manager
- Provided basic-need support services to over 40 newly arrived families, including school enrollment, medical treatments, home set-up, and career preparation
May 2005 - Nov 2007
2 education records
Katie Felton education
Master'S Degree, Organizational Leadership
Eastern University
Bachelor Of Arts, Communication
Houghton University
FAQ
Frequently asked questions about Katie Felton
Quick answers generated from the profile data available on this page.
What company does Katie Felton work for?
Katie Felton works for Digital Science.
What is Katie Felton's role at Digital Science?
Katie Felton is listed as Head of Customer Learning at Digital Science.
What is Katie Felton's email address?
AeroLeads has found 1 work email signal at @anthologyinc.com for Katie Felton at Digital Science.
Where is Katie Felton based?
Katie Felton is based in Buffalo, New York, United States while working with Digital Science.
What companies has Katie Felton worked for?
Katie Felton has worked for Digital Science, Anthology Inc, Campus Labs, Houghton College, and Jewish Family Services Of Western New York.
How can I contact Katie Felton?
You can use AeroLeads to view verified contact signals for Katie Felton at Digital Science, including work email, phone, and LinkedIn data when available.
What schools did Katie Felton attend?
Katie Felton holds Master'S Degree, Organizational Leadership from Eastern University.
What skills is Katie Felton known for?
Katie Felton is listed with skills including Powerpoint, Public Speaking, Enrollment Management, Higher Education, Admissions, Microsoft Office, Microsoft Word, and Organizational Communication.
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