Katie Higgins Email & Phone Number

Serbia

Belgrade, Serbia

Spearheaded new customer-facing marketing strategy for seasonal email and push notification campaigns.Collaborated with cross-functional teams (designers, marketers, and engineers) to write over 200+ short copy pieces for ads, social media, product/UX, and landing pages.Conducted and led 40+ user research interviews to identify customer pain points.

Serbia

Wrote and optimized 300+ charter listing descriptions for FishingBooker partners.Wrote and optimized 70+ landing pages for FishingBooker's main website.Conducted in-depth SEO research for 300+ charter listing descriptions and over 160 blog topics in order to create optimized content that performed highly in organic search results.Wrote and optimized 90+.

Serbia

Teaching English as a Foreign/SecondLanguage in Belgrade, Serbia. Workingwith students ranging from children(7+) to teenagers and adults with amixed range of abilities. IELTSpreparation classes taught.

Freelance blogger at Huffington Post's The Blog.

London, United Kingdom

Contributing writer at online news outlet that aims to report on issues and news stories otherwise ignored by traditional media and to lift political awareness and bring worldwide news stories to young people in the UK.

Northampton, United Kingdom

Working in a specialist team as part of the Local Authority's leaving care services in order to provide young asylum seekers and refugees with support and financial aid. Worked with the police's Missing Persons Unit with whom I arranged and carried out monthly strategy meetings in which the cases of young refugees who absconded from the Local Authority.

Northampton, United Kingdom

Working as part of a team to provide excellent customer services tailored to the needs of the customer.Supporting and coaching customers to get online, increase their confidence and develop their IT skills enabling them to self-serve using the NCC website effectively.Promoting volunteering opportunities in the Library and wider community. Supporting.

Cambridge, United Kingdom

Responsibilities included working directly with service users, attending review meetings, implementing and carrying out one-on-one sessions, promoting the organisation via Twitter and other social media platforms, and liaising with caregivers and agencies in order to ensure that the right level of care and support was being offered to the service.

Northampton, United Kingdom

Responsibilities included administrative support, daily use of Microsoft Office and Outlook, making outgoing phone calls to customers, taking incoming phone calls in order to resolve queries, working with sensitive and private information, managing my own workload, and using a variety of computer systems in order to provide outstanding customer.

Wellingborough

Responsibilities included providing support for the children and families of offenders, organising and implementing various activities within the Visitor Centre, providing information regarding visitation and specific requirements, working within the prison with offenders and their families, and attending and observing family days during which I worked.

Northampton, United Kingdom

Contributing writer for the shock value section of Retrograde's on-line magazine. Responsibilities included researching and writing essays on controversial or unpopular topics, liaising with editors and publishers via email, and working to strict deadlines.Published articles can be read at the below.

Celta, Teaching English As A Second Or Foreign Language/Esl Language Instructor, Pass

Diploma, Social Work

Activities and Societies: Feminist SocietyDiploma at Masters level in Social Work. Areas studied include Knowledge, Values and Skills.

Bachelor'S Degree, Philosophy

Bachelor Of Arts (B.A.), Philosophy, 2.2

Activities and Societies: Poetry SocietyGraduated with a BA in Philosophy. Areas studied include Logic, Metaphysics, Epistemology.