Katie M. Email & Phone Number

I am a seasoned professional with a diverse background spanning customer service, hospitality management, and digital media. Currently working as a Customer Service Representative at Napoli Shkolnik in San Juan, Puerto Rico, I specialize in client communication and document management, ensuring smooth and efficient operations. I am committed to delivering exceptional service, fostering strong communication between clients and attorneys, and contributing to the firm's success by maintaining the highest standards of professionalism.Prior to my current role, I honed my skills as a Front Desk Agent at Ciqala Luxury Suites, where I collaborated on website redesign, oversaw accessibility initiatives, and curated personalized guest experiences. Additionally, my tenure as a Guest Services Supervisor at Courtyard by Marriott showcased my leadership abilities in enhancing guest satisfaction and optimizing room occupancy rates through strategic planning.As a Digital Media Manager at SB Studio, I spearheaded successful social media campaigns, driving significant growth in user engagement and impressions. My expertise in branding, email marketing, and content development played a key role in the success of various studio initiatives. Additionally, I assisted in planning and executing a wellness event, collaborating with local businesses, securing a venue, organizing event logistics, and overseeing the creation of curated gift packages. I also managed the event’s social media presence, marketing strategies, and coordinated catering services and photography to ensure a memorable experience for attendees.Driven by a passion for delivering excellence and fostering meaningful connections, I bring a unique blend of skills and experiences to every role I undertake.

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  Customer Service Representative

  Napoli Shkolnik

  Apr 2024 - Present - San Juan, Puerto Rico

  Serve as the primary liaison for clients, managing phone, email, and case-related inquiries to ensure effective communication and timely issue resolution.Support legal team with document management, including organizing client records, case files, and assisting in the preparation of legal documents.Collaborate on special projects across high-profile cases such as environmental litigation, mass torts, and personal injury claims, focusing on data entry, client outreach for deadlines.Contribute to the firm's strategic goals by ensuring seamless communication between clients and attorneys, while maintaining the highest standards of professionalism and customer service.