Katie Lyles Email & Phone Number

Manage all new client implementations with direct report and Hotel Desk with direct report. Collaborate on current process and process improvements with the end goal of client satisfaction and increasing company revenue. Analyze data and market share to forecast and make recommendations.Identify areas of improvement and present data analysis and recommendations to President, SVP, VP and Director of Program Management. Provides input to strategic decisions. Create project plan and implement processes to increase efficiencies and revenue to improve overall organization performance, including internal and client audits. Create reports and review data to develop pricing strategies. Maintain relationships with preferred vendors. Organize monthly client town hall meetings. Manage all new client implementations.Provides support to SVP and Sales Team.

Minneapolis, Mn

Implementation Project Manager  Direct all new client implementations with a consultative approach for over 200+ successful launches which has exceeded the client’s expectations; coordinate timeline, includes travel policy, change management, best practices and recommendations, customization of travel program, training sessions and roll out while following Acendas’ implementation methodology  Created and maintains implementation process which resulted in the guidebook: Best Practices in Corporate Travel Program Implementation and continually trains internal team on process  Work in conjunction with Concur and Deem to ensure our mutual client's expectations are met and programming is complete for TMC Site transfers, direct agreements and agency resellers and attends expense configuration and HR data feed calls Work closely with all internal departments – Account Management, Operations, Online, Accounting, Reporting, Support – to ensure all client requests, programming, etc has been completed prior to launch Account / Project Manager  Implemented over 20 clients in past portfolio on BCD’s DecisionSource reporting platform and continue to customize reporting fields and reports per client requests Analyze spend and booking patterns to eliminate inefficiencies, address traveler compliance and identify vendor opportunities, bringing vendors to the table and assist with negotiations and contract management  Maintain relationships with internal, external stakeholders and vendors on behalf of clients and agency  Assist clients with hotel attachment goals for better compliance and duty of care, which resulted in a published whitepaper outlining their increase in hotel attachment rate by 57% and decreased their average nightly rate by 8%; subject matter expert on hotel industry and RFP process

Minnesota Affiliate

Volunteer2012 - 2019Forever Fundraiser Volunteer, Co-Chair PurpleRideStride January 2017 - October 2017Volunteer, PurpleRideStrideJanuary 2016Volunteer, Co-Chair Teams Ambassador & Registration Chair, PurpleRideStrideApril 2015 - December 2015Coach and encourage PurpleRideStride team captains and increase event awareness and fundraising.Oversee the registration area for PurpleRideStride.

Plymouth, Mn