Katie Mack Email & Phone Number

Chesterfield, Mo, Us

Issues policies for Clear Title Group and Select Title Group. Operate Soft Pro and Agent Trax computer programs to issue Loan and Owner's Policies for all clients.Review to make sure we have all of the documents, and everything is signed/notarized before issuing policies.Prioritize my time between Clear Title and Select Title files to make sure all policies are sent out in a timely manner.Assist with recording title documents for Clear Title Group, Select Title Group, and Hillsboro Title Company. Review and submit documents in a timely manner to counties across the state of Missouri. Using Soft Pro, Res Ware and Simpli File software systems. Documents needing to be submitted with the counties can range from one to 5 documents. Took on a special project with team member to plan, create and post social media content across the three brands; Clear Title, Select Title, and Hillsboro Title.

St. Louis, Missouri, Us

Work at various events with other staff members to help the event operations run smoothly.Help maintain facility of sponsor tents at the Professional Golfers’ Association 2018.Work at the various Garden Glow activities offered at Missouri Botanical Garden.Distribute snack to fans, and cash handling at John Burroughs School athletic events.

St. Louis, Missouri, Us

Assistant Front Office Manager at the DoubleTree Westport property

Seattle, Wa, Us

Problem solve warehouse package issues: re-taping, resorting, and re-stacking.Work with team members in fast-paced environment to ensure warehouse package distribution meets / exceeds internal goals.

St. Louis, Missouri, Us

Monitor the lobby operations maintaining a welcoming environment for all guests in the hotel. Guide guest service agents in making sure all tasks are being completed throughout the shift. Work with agents as a team when taking care of guests needs. Anticipate guest needs through Marriott Guest Planning Screen to accommodate pre guest needs. Monitor Marriott Global Source: Guest Voice to view overall property scores on the guest surveys sent out. Work between two properties: Sheraton Westport Plaza Tower and Sheraton Westport Chalet to help lobby operations run smoothly where and when needed.Complete end of month inventory to track items sold and profit of the hotel gift shop through an Excel document.Train front desk new hires to help them learn and be confident with the hotel front desk operations. Training includes; understand the new hires preferred learning styles, role play potential guest situations, show them around the property. Along with the computer programs Light Speed and Marriott Global Source.

St. Louis, Missouri, Us

Greet guests with hospitality to create a welcoming and positive environment every time all guests come to the front desk. Listen to guests feedbacks and requests to ensure they are enjoying their stay, and be a problem solver if they are not. Answer any questions guests have about the hotel, and finding answers. Utilize Light Speed Software to check guests in/out and modify reservations. Actively check Marriott Global Source to keep track of Mobile Checkins, Guest Planning Screens, and record cases of guest requests.

A semester internship to learn more about the rental aspect of the event planning industry. As a small business worked as a team with all of the employees to make sure customers get all of the requested items, and are in excellent condition before sending out.Assist customers in the front of store in picking items out to rent for their event.Work in the warehouse to make sure all items are ready to go for each order going out that week.Assist customers in unloading items after the event to clean, and put inventory back for the next rental.

Ridgedale, Mo, Us

Completed transactions for guest purchases and boat rentals at the marina.Went over contracts in regards to boating and rental safety with guests prior to going out on the dock.Book Goin’ Jessi lake tours, guided fishing, boat rentals, and slip rentals for guests.Opening marina shop duties including; counting, recording, and placing money in the register drawers.Keep the shop stocked and tidy throughout the day as guests come in and out.

Worked with a team of servers during shifts to provide an excellent experience for members and their guests when at club pool and patio facility.Opened and closed patio and bar area with team members creating a hospitable atmosphere on the patio.Took members orders and ring them into the kitchen to get their food in a timely manner.Served around the pool deck to check members and refill beverages as needed.As needed worked as a server for various banquets at the country club.

Worked as a team with front of house staff to provide an excellent experience for all customers, and a smooth operations with the behind the scenes functions.Welcomed customers when they walked in the door creating a welcoming atmosphere.Seated customers in areas of the restaurant that fitted their parties needs, and provided appropriate amount of menus and silverware. Informed servers when I sat guests in their assigned sections. Kept track of customers information recorded when we had a waiting list from full capacity.Assisted servers with bringing out any food or drinks to tables.Assisted bussers with clearing tables.

Bachelor Of Applied Science - Basc, Hospitality Administration/Management

High School Education