Katie Mallory Email & Phone Number

Lubbock

Provides operational, marketing and administrative support for a multi-unit franchisee of Wienerschnitzel Restaurants

Charleston, South Carolina Area

• Drove sales to an all-time store high in 2017 by increasing KPI accountability and training for all store associates with weekly and monthly touch bases.• Grew in-home design business from 30% of store sales to 55% by increasing awareness and developed a targeted follow up system.• Led personalized product training for individual store associates along with sales and service standards to grow business.• Promoted team environment by encouraging and celebrating successes of individual and store achievements on a weekly basis.• Developed and nurtured partnerships with sister brands to facilitate growth through all brand training and support.• Promoted and provided world class customer service through consistent follow through for design business clients.• District ‘Catch the Spirit’ Winner – 2017 & 2018 – for leading by example and consistently embracing the values of Williams-Sonoma, Inc and embodying the spirit and culture of the company.

Charleston, South Carolina Area

Fashion Valley, San Diego, Ca

• Managed sales floor flow to maximize sales while providing world class customer service• Organized and lead training in product knowledge along with promoting sales and service standards• Increased associate and thus store KPIs through training and coaching• Promoted team environment by encouraging and celebrating successes • Managed client database to further provide excellent customer service

Williams- Sonoma Charleston, Sc

• Led store operations and developed weekly training to elevate the management and sales associate staff selling abilities.• Successfully prepared and planned for upcoming holiday season by clearing and resetting stockroom and sales floor flow.• Trained store leads and associates in floor setting and recovery to increase sales.

Carlsbad, California

• Performed in-store cooking demonstrations to increase product awareness and build brand loyalty.• Expanded the store’s customer outreach system to increase sales with new product launches.• Organized stockroom to increase to improve the customer experience through reduced checkout times.• Completed opening and closing responsibilities including cash handling and sales reporting

Kittery, Maine

• Performed in-store cooking demonstrations to increase product awareness and build brand loyalty.• Expanded the store’s customer outreach system to increase sales with new product launches.• Organized stockroom to increase to improve the customer experience through reduced checkout times.• Completed opening and closing responsibilities including cash handling and sales reporting

Portland, Maine Area

• Lead Gift Registry Program to increase registries and resulting sales• Managed sales floor flow to maximize sales while providing world class customer service• Lead training in product knowledge along with promoting sales and service standards• Focused on associate and store KPIs through training and coaching• Promoted team environment by encouraging and celebrating successes

Charleston, South Carolina Area

• Lead Gift Registry Program to increase registries and resulting sales• Managed stock room associates to ensure a well organized stock room• Ensured proper safety protocols were in place throughout the store to decrease injuries or product loss • Managed receiving, daily ship outs and inventory

Manage the general upkeep and rent collections of a family owned start-up rental businessResponsible for four properties in Downtown Charleston

Isle Of Palms, South Carolina

• Direct sales including contract negotiations and customer service• Facilitated sales process and managed files from contract to closing• Developed and streamlined processes to maximize listings and closings• Orchestrated lenders, attorneys, agents and clients to ensure smooth and successful closings• Marketed listing through various websites and created marketing materials including flyers, postcards, and email blasts• Managed day to day office activities including answering phones, greeting customers and client, arranging appointments and general accounting

Responsible for all office accounting and accounts payable.

Supported broker and supervised agents through all facets of business from marketing listings to managing files and coordinating closings.

Direct sales including contract negotiation and customer service while working independently and as team member of a small boutique real estate company.

Bs, Pyschology

Activities and Societies: SIFE (Enactus) Team, Sailing TeamMinor - Business Administration

Real Estate Pre And Post Licensing