Katie M. Boyd, M.A. Email & Phone Number

Buffalo, Ny, Us

Williamsville, New York, United States

As a Learning & Development Partner, I work closely with our internal HRIS team and Compliance team to update our annual regulatory training modules, publish them to Workday, and monitor completion of regulatory training for both New Hires and associates needing to complete annual training. I have assisted our Chief Compliance Officer during Audits of training records, pulling relevant information from the system of record (Workday) and demonstrating pulling the information up live in the system. I run monthly Learning Council meetings, getting all trainers together from various departments and from our Family of Companies so we can share best practices and learn helpful information together. I update department-specific training materials, including annual regulatory training and create new modules using Articulate Storyline and Articulate Rise, and manage our team subscription to Articulate. I facilitate requested training, such as the organization-wide rollout of OneDrive through Labs, for which I have also created anonymous surveys using Microsoft Forms for participants to deliver honest and fair feedback. I maintain question and issue tracking for annual regulatory training. I use Canva to create eye-catching and fun graphics that advertise our e-learnings and live upcoming offerings to our internal customers. My favorite part of this role is how autonomous and creative the role encourages me to be.

United States

Listen here:https://linktr.ee/tarotandastrologypodcast

Buffalo, New York, United States

Fill out my contact form to get in touch with me and start your career journey:https://cosmiccareerconversations.com/

United States

Supporting the Business Banking Collections department through various training initiatives, including designing, implementing and delivering training both in-person and virtually through WebEx. Creation of training materials such as Facilitator Guides, Participant Guides, PowerPoint presentations, training videos, Mentimeter class activities, scavenger hunt exercises and other learning gamification.

Buffalo, New York, United States

Supporting the Western NY, Upstate NY, and PA Retail Bank markets via training delivery, coaching transactional coaches within the branches, delivering new hire training through instructor led courses. Management of rosters, class tracking, and monitoring the team mailbox for communications from the Retail network.

Buffalo/Niagara, New York Area

Supporting the Western NY, Upstate NY, and PA Retail Bank markets via training delivery, coaching transactional coaches within the branches, delivering new hire training through instructor led courses. Management of rosters, class tracking, and monitoring the team mailbox for communications from the Retail network.

Buffalo/Niagara, New York Area

Supporting various business lines throughout the Customer Asset Management division to implement, meet and exceed training needs, ordering required system access for new hires and internal transfers, on-boarding and facilitating both new hire training and targeted training as requested by business units.

Buffalo/Niagara, New York Area

Promoted to Sr. Learning & Development Administrator, supporting the Learning & Development team through general administrative tasks/duties, providing bank wide employees assistance with technical troubleshooting on The Learning Center (LMS), managing rosters for instructor-led and online classes, assisting colleagues with special projects including the creation, development, and execution of new and existing courses such as CCAR and Employee Relations HR Management Training, managing material inventory across M&T’s Learning & Development footprint, assisting vendors and trainers, ordering and shipping retail training materials across the organization’s footprint, communication with both Retail Training Managers and centralized trainers regarding retail training calendars, inputting of retail training and platform classes onto The Learning Center, assisting with on-boarding and training of fellow Learning & Development colleagues, writing and updating administrative procedures, management of five mailboxes other than personal.

Buffalo/Niagara, New York Area

Providing support to the Learning & Development team through general administrative tasks/duties, providing bank wide employees assistance with technical troubleshooting on The Learning Center (LMS), managing rosters for instructor-led and online classes, assisting colleagues with special projects including the creation, development, and execution of new and existing courses such as CCAR and Employee Relations HR Management Training, managing material inventory across M&T’s Learning & Development footprint, assisting vendors and trainers, ordering and shipping retail training materials across the organization’s footprint, inputting of retail training and platform classes onto The Learning Center, assisting with onboarding and training of colleagues, writing and updating administrative procedures, management of five mailboxes other than personal (Regional Training NY, LMS Support, Tuition Assistance, Learning & Development, and Customer Nominations within the HIGHFIVE mailbox).

Buffalo/Niagara, New York Area

Customer service and sales in a customer-facing position in a fast-paced environment, answering general phone calls, making outgoing calls in efforts to update customer profiles with most current contact information, providing customers information about products, deals and promotions, processing deposits of cash, checks, money orders, and bank drafts (official/cashier checks), assisting with processing night drop deposits, assisting and migrating customers to the ATM, testing dye/bait pack batteries, following strict federal guidelines and laws, as well as internal organizational standards.

Buffalo, Ny

Customer service, sales, cashier, phone and computer experience, handling cash, checks and credit.

Eastern Hills Mall

Customer service, sales, cashier, answering phone calls, informing customers about products, deals and promotions, handling cash, checks and credit, preparing daily deposits, assisting with shipments.

Master Of Arts - Ma, English Language And Literature, General, 4.0

MA thesis includes research of the implementation of drag culture into everyday life through various film and television media.

Bachelor Of Arts (B.A.), English Language And Literature, General, 3.9

Activities and Societies: English Honors ThesisAs an English Honors student at UB, I wrote a thirty-page (research) Honors Thesis over two.

Bachelor Of Arts (B.A.), Linguistics - Language, Society & Communication, 3.8

Activities and Societies: Internship as a Teaching Assistant to a PhD candidateAs a Linguistics student at UB, I took an internship.