Owned by American entrepreneur and philanthropist Bob Parsons, BIG YAM is an advertising agency made up of some of the brightest, smartest and boldest talent in the industry. BIG YAM is driven by a passion to produce measurable results that 'ring the register' for our clients by providing a full range of marketing solutions including traditional and digital advertising, social media and public relations.

Allbound is the active and intelligent SaaS technology that simplifies and digitizes your partner engagement experience. From recruitment and on-boarding to pipeline management and customer success, Allbound is your partners’ central source for online learning, marketing resources and sales tools that support customer and prospect interactions.As Director of Customer Success:- Owned all customer on-boarding, implementation, support and account management; full post-sales experience- Worked closely with product and development teams to improve product and introduce new features and functionality- Oversaw personnel initiatives for CS team: training, developing and evaluating employeesAchievements:- Developed and implemented an easy, efficient and scalable customer implementation roadmap. In six month, the 'days to launch' was cut in half - Grew methodology for measuring customer success with platform and identifying actions to close gapsCustomer Success Manager, April 2016-March 2017Director of Customer Success, March 2017-April 2018

Owned by Bob Parsons, GoDaddy founder, BIG YAM is a fiercely competitive, marketing-savvy collective that is in business for the success of our clients’ brands. We know real advertising produces remarkable results – that’s what inspires us to Brand Fearlessly.

B2B Public Relations including news releases, media relations, crisis communications and management, case studies and user experiences. Industries include manufacturing and industrial, green and agriculture, technology and construction.

B2B marketing communications for four regional offices -- Phoenix, Tucson, Las Vegas and Albuquerque. Responsibilities included advertisement planning, purchasing and placing; news releases; new attorney biographies; website management and media relations.

As Communications Manager, was responsible for: -- Executive communications: Newsletters, presentations and speeches. Also write, edit and publish podcasts and videocasts. -- Managing Editor of global magazine, LookingUP - 15,000 copies in eight languages sent to subscribers around the world; editorial planning; design management, print managemement-- Public relations and industry/trade events-- Promotional program coordinationCommunications Manager (Manitowoc Cranes): June 2008-Oct. 2013Marketing Communications Intern (Manitowoc Cranes): June 2007-June 2008Communications Intern (The Manitowoc Company): June 2006-Sept 2006