Hands-on manager with experience in all aspects of the book-to-bill process including: solution design and bid responses, contract & pricing implementation, bill production, order management, ad-hoc and time-based charging, dispute investigation & resolution and root cause analysis.Proven ability to identify opportunities for improved billing accuracy & efficiency and then lead cross-department projects to achieve results. Also experienced in system migration, integrating processes & systems following M&A, quality assurance and compliance, organisational change and training & development. Proven ability to facilitate high levels of cooperation between the operational, technical and commercial aspects of an organisation.Proven ability to deliver an outstanding Customer Service experience in a contact centre environment and in one-on-one client relationship roles. Specialties: Payments and billing process improvementCustomer Solution DesignDispute management and resolutionSystem integrations and implementationRoot cause analysisRevenue audit and assuranceExperience working wth channel partners and outsourcing partners.