Katie Simon

Katie Simon Email and Phone Number

Customer Success Engineer @ Unwrap
Santa Barbara, CA, US
Katie Simon's Location
Los Angeles, California, United States, United States
Katie Simon's Contact Details

Katie Simon personal email

Katie Simon phone numbers

About Katie Simon

FinTech specialist currently serving as Groundwork’s Director of Banking and Payments, overseeing the banking and payment platform operations. Background in software engineering, customer support, communications, and operations across FinTech companies in the traditional investment banking space, online payments and neobanking.At Venmo, went from the 2nd employee on the customer support team to training and building that team to over 30 people. Founded Venmo’s Support Engineering Department and operated as go-to crisis manager, tracking down critical production bugs and transaction issues, all while maintaining a great customer experience in a period of explosive growth. Prior to Venmo, worked as a software engineer at Bank of America. Holds a BS in Computer Science from Columbia University.

Katie Simon's Current Company Details
Unwrap

Unwrap

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Customer Success Engineer
Santa Barbara, CA, US
Katie Simon Work Experience Details
  • Unwrap
    Customer Success Engineer
    Unwrap
    Santa Barbara, Ca, Us
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  • Simba Technologies
    Co-Founder & Cto
    Simba Technologies Feb 2023 - Present
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  • Snap! Raise
    Senior Product Manager
    Snap! Raise Sep 2021 - Feb 2023
    Seattle, Washington, Us
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  • Ground.Work
    Director Of Banking And Payments
    Ground.Work Mar 2021 - Oct 2021
    Pasadena, Ca, Us
    Now part of Snap! Raise and Snap! Mobile Inc.Responsible for the flow of funds from deposit account opening and acquiring processing to issuing processing and remittance. Oversee the banking and payment operations for the platform.Work with internal engineering, product and success teams and key external banking and payments partners to ensure a seamless customer experience and smooth movement of money.
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  • Ground.Work
    Head Of Customer Operations
    Ground.Work Feb 2019 - Mar 2021
    Pasadena, Ca, Us
    Managed the customer operation side of the launch of Groundwork's banking product. Built out account management procedures and tools, responsible for customer communication and user satisfaction and adoption. Oversaw the migration and technical implementation of a new CRM.
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  • Venmo
    Software Engineer
    Venmo Feb 2014 - Aug 2016
    New York, Ny, Us
    Software engineer in charge of support and bugs. Triaged and diagnosed production issues reported by users using logs and code changes, worked with engineers on all other teams to run scripts or write and deploy hotfixes.
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  • Venmo
    Technical Support Representative
    Venmo Jul 2013 - Feb 2014
    New York, Ny, Us
    Helped customers with issues on the app via e-mail and social media help inquiries.Developed a training program for customer support team, trained new employees and expanded customer support team from two people to over 20 people. Implemented procedures and best practices and continued to provide training materials and plans as the team grew to over 50 people.
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  • Bank Of America Merrill Lynch
    Software Engineer
    Bank Of America Merrill Lynch Jul 2008 - Apr 2011
    Charlotte, Nc, Us
    Software development in Investment Banking- Capital Markets Technology.Implemented Java data processing and transfer system using Oracle databases and iBATIS data mapping framework. Wrote JavaServer pages using Apache Struts to augment existing reporting system.Compiled and Optimized monthly reports with business analysts using Access and Excel. Created and ran ad hoc queries for business users.
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Katie Simon Skills

Python Sql Software Development Customer Success Databases

Katie Simon Education Details

  • Columbia Engineering
    Columbia Engineering
    Computer Science

Frequently Asked Questions about Katie Simon

What company does Katie Simon work for?

Katie Simon works for Unwrap

What is Katie Simon's role at the current company?

Katie Simon's current role is Customer Success Engineer.

What is Katie Simon's email address?

Katie Simon's email address is ka****@****ise.com

What is Katie Simon's direct phone number?

Katie Simon's direct phone number is +180545*****

What schools did Katie Simon attend?

Katie Simon attended Columbia Engineering.

What skills is Katie Simon known for?

Katie Simon has skills like Python, Sql, Software Development, Customer Success, Databases.

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