Katie Nelson Email & Phone Number

Rolling Meadows, Illinois

Oak Brook, Il

At the Oak Brook Park District, I discovered my passion for aquatics and the field of recreation. I supervised facility operations while acting as Manager on Duty, including daily inspections of structures, equipment and hazardous materials and trained staff, while stressing the importance of maintaining a safe environment for guests and employees.Whether working in aquatics, fitness or administration, I sought to lead by example with a positive, professional approach towards customer service, staff management, teamwork, programming and community involvement. At the park district, I discovered a passion for special events and the satisfaction I received from assisting with programs that so positively impacted the community.

Oakbrook Terrace, Il

During my time with there, I served as part of the Property Management Team, overseeing daily building operations, maintenance, repairs, contract bids, capital and construction projects, contractors and tenants. I also assisted with helping build and run a Fitness Center, a full-service deli and coordinated tenant services, events and additional amenities. This included the use of of a variety of software and programming tools to design marketing materials and signage. I also helped manage accounts payable and receivable, assisted with audit prep, produced and maintained extensive reporting and was involved in leasing, tenant moves and build-outs. The position also included heavy customer service, payroll and billing, facility management, project coordination and administration. I enjoyed working for JLL and left after 9 months only because my dream job had become available.

Greater Chicago Area

At Hines, I acted as part of the Property Management Team, overseeing daily building operations, maintenance, repairs, contract bids, capital and construction projects, contractors and tenants. I also assisted with helping coordinate tenant services, events and amenities. This included the use of Photoshop in designing marketing materials and signage. While at Hines, I produced an extensive Emergency Procedures Manual which outlines all engineering and structural aspects of the 41-floor commercial property, along with policies and procedures for staff, security personnel, tenants and guests, in the event of a critical situation. Photoshop was used heavily for creating diagrams, floor plans and maps.On a daily basis, I worked to effectively manage the building calendar by assisting with project coordination and facilitating dock and freight requests from multiple parties.

Elmhurst, Il

During my tenure with the Elmhurst Park District, I served on four committees, the City of Elmhurst’s Youth Commission and received an excellent 6-month evaluation from my direct supervisor in May. I also established a relationship with the staff and students at Proviso West High School, where I worked with a P.E. class to help train new lifeguards, encouraged students to apply for a variety of positions at the Elmhurst Park District and hired several individuals myself. To ensure staffing levels were met, I personally recruited from 7 schools and organizations in the area, providing applicants to Human Resources for a variety of positions within the district. Finally, I was asked by members of the IPRA Teen Committee to co-teach a 75-minute breakout class at the 2018 IPRA State Conference, based on my positive contributions during regularly scheduled meetings.As the Program Manager of Facilities, I directly oversaw two, large facilities and all daily operations, including facility property, structures, equipment, amenities, personnel and programming. I managed a staff of 150 employees and worked to ensure compliance and training requirements were exceeded while detailed documentation and records were accurately maintained, in accordance with PDRMA. 14 different positions reported directly to me.As Facilities Manager, I budgeted for operations and projects while monitoring inventory and purchasing supplies, utilizing third-party vendors and contract bids. Dedicated to maximizing the customer experience and workplace environment while welcoming feedback, I considered revenue generating opportunities and cost-effective alternatives. I loved offering programs and special events for the community to enjoy.My skill of learning unfamiliar technologies quickly was beneficial as multiple software programs were used relating to staff scheduling, payroll, customer registration and payment, weather updates and compliance standards.

Wheaton, Il

At Jonlyn & Associates, I was able to utilize my strengths with customer service, marketing and event planning. In addition to daily client communication, I generated personalized financial planning analysis and reports, applying newly obtained software programs, in preparation for client meetings.Significant event planning experience was acquired as I planned and executed monthly client events, while following FINRA guidelines. This included creating guest lists and invitations, choosing a venue and menu, selecting a topic appropriate for our target market and booking a speaker. Additionally, I oversaw all marketing initiatives which encompassed website updates and the creation of marketing literature and promotional items.Later entrusted with printing payroll checks and the task of accounts payable, I worked to ensure all office expenses were paid in a timely manner.

Greater Chicago Area

At Clutch, I supported a mid-sized graphic design business with general administrative functions, acting as the onsite human resources liaison, providing customer support and assisting with project coordination. I also provided customer service to domestic and international clients and responded to Help Desk inquires relating to our international products. Operating under very little supervision, I became adept at working well both independently and as a team. Responsible for a variety of duties, the experience also allowed me to hone my skills at multitasking, communication and time management.

Wheaton, Il