Katie Nix Email & Phone Number

New York, NY, US

Hearsay Systems was acquired by Yext in August, 2024.

San Francisco, California, US

• In 3 years at Hearsay, I:
• Drove overhaul of product release processes, increasing average speed to market for targeted features by 45 days while drastically reducing costly, customer-impacting mistakes.
• Owned product management tools & process optimization, including roadmapping, release, user feedback, and feature requests, and built out playbooks and automations to support product managers in executing on required.
• Personally led complex product initiatives to market, coordinating leads across product, eng., and customer-facing groups to ensure the right deliveries at the right time. Created detailed team playbook for product.
• Applied process optimization lens and problem-first thinking in leadership discussions, minimizing thrash for teams executing work. Consistently complimented on ability to understand and communicate impacts from the.
• Built technical writing team from scratch, rapidly improving documentation quality, timeliness, and consistency. Consistent PM feedback that the team is “awesome”: easy to work with and proactive advocates for customer.

San Francisco, California, US

See above

San Francisco, California, US

See above

San Francisco, CA, US

• Drove scoping, timeline, and deliverable tracking for MVP product launch. Surfaced risks and made strategic recommendations based on deep understanding of high-level business priorities and on-the-ground development.
• Wore many hats as needed across product, customer success, engineering, and marketing; commended for adaptability in constantly shifting environment.
• Managed internal business systems, including acting as product owner for complex custom Salesforce integration—released on time and described as “awesome” by CS users.
• Streamlined client onboarding app designs in response to shortened business timelines, enabling development execution & launch 1 month faster than planned.

Azusa, California, US

• Implemented ecommerce solution for key enterprise client.
• Managed team executing project deliverables and crafting ecommerce content. Streamlined team processes to eliminate duplicate work efforts and increase weekly output.

San Francisco, CA, US

• Process Improvement & Project Management
• Partnered with leadership across all customer-facing teams to identify, prioritize & execute process improvement projects. Ran weekly cross-functional ops meeting, surfacing and addressing dependencies and.
• Successful implementations & programs include: Salesforce Service Cloud (self-implementation; on time & on budget!), customer survey program, BI platform (Domo), custom Salesforce-Jira integration, custom.
• Improved inbound case routing automation to reduce average time to first response from over 40 hours to under 4 hours.
• In successful company acquisition, managed all document requests and project tracking across 6 departments and 4 external consulting firms.Data & Reporting
• Wrote SQL flows bringing together data from financial systems, Salesforce, customer surveys, and other platforms to create a single view of the company

San Francisco, CA, US

• Provided customer service to SaaS clients, including technical troubleshooting and best-practice advice.
• Became a key SME on Vendini products, documenting bugs and performing UAT before releases. Became go-to person to troubleshoot clients’ complex reporting and financial issues.

San Francisco, CA, US

• Wrote & edited 50-page course pack used as supplementary textbook for undergraduate music history course, contextualizing & explaining course music repertoire
• Guest lectured and led discussion groups for undergraduate courses, introducing new topics and solidifying skills.
• 1:1 tutoring with undergraduates, including developing study guides and review packets.

• Directed a volunteer corps of up to 130 ushers per concert and managed merchandise sales for a major arts presenter
• Managed box office student staff, including training and leading a team improving handling of sensitive customer data
• Directly provided face-to-face and phone service to patrons

Master Of Music (Mm), Voice Performance

Bachelor Of Music (Bm), Voice Performance