Katie Oldaker Email & Phone Number

Creating and editing copy for external communications, updating and creating blog content, responding to member requests, coordinating member communications, coordinating communications across departments.

Pittsburgh, PA

Managed caseload of over 2000 clients, ensured timely and accurate processing of benefits while maintaining client confidentiality, researched community resources to further assist a diverse clientele, communicated complex policy and procedures for a variety of audiences.

Pittsburgh, PA

Provided a high level of care as the first point of contact for clients, assessed client needs to direct clients to appropriate caseworkers, managed queues of applications, incoming mail, and renewal packets to ensure timely processing.

Curated "Fixes" for clients that included apparel and accessories that matched each client's tastes, accommodated requests for occasion wear and themes, offered personalized styling advice in an included card.

Selected pieces for publication, edited pieces for rewrites, proofread drafts before publication, helped to devise social media and marketing strategy.

Creatively named and described women's apparel, accessories, and decor in the style of the ModCloth brand while keeping in mind SEO, ensured timely writing of samples received in advance of stock, and read submissions for The Written Wardrobe (ModCloth's online literary publication.)As blog contributor, crafted personal essays related to body confidence.

Reformatted and maintained style guide for product information listed on product pages, communicated quality control feedback to buyers, optimized workflow by adjusting queue of products to team members' strengths, collaborated with creative and product launch teams to ensure timely launch of products.

Processed refund and store credit to customers, contacted customers with relevant information, inspected returned products to ensure consistent quality of product on the floor, helped streamline 5S process to ensure organization within the department.

Cranberry Woods, PA

Mastered proprietary systems to assist customers, delivered a customer-centered experience by recommending personalized plans and products as well as monitoring latest products and trends, clearly communicated billing and plan information for all customers.

Greater New York City Area

Wrote several posts a day for the BUST Blog, created system for organizing queue of pitches, proofread layouts before going to press.