Katie Astudillo Email & Phone Number

Harrisburg, Pennsylvania, United States

York, Pennsylvania, United States

· Increased revenue growth by 16 percent and achieved the 2nd highest revenue growth among all central and northeastern Pennsylvania Hertz branches· Capitalize the profitability of the branch by exceeding the 22% adjusted pre-tax goal and acquiring 45%· Implemented and participated in a sales mentorship strategy which increased sales profit by $12,000 from previous year · Aided in acquiring top 10 out of 58 areas on the damage scorecard for many consecutive months · Assisted in interviewing potential new hires for many different branches and assisted with onboarding new hires· Administer employee’s timecards and schedules through Kronos and ADP · Hold employees accountable by utilizing clear communication and expectations to create a successful environment · Develop office contests to improve employee and customer service satisfaction ratings · Consult with both area and branch managers to identify training needs· Successfully convert approximately 70% of the State Farm reservations · Inquired and successfully gained an account for the Mechanicsburg Hertz Branch and the Harrisburg Hertz Branch· Ability to help train colleagues on Hertz system software and customer service techniques· Involved in the State Farm NPS project due to being a high performer · Over exceeded sales goal of 5% higher than the previous year by 15%· Acquired the responsibility of being the damage captain for the area· Achieved top performer for sales for Pennsylvania and West Virginia· Achieved top ranking for sales out of 22 people · Quickly learned the different Hertz processes and contributed to the team’s success right away