Program Manager for a suite of renewable subscription programs that allow Kansas and Missouri customers the choice to support clean energy via wind and solar- - Coordinate with numerous internal stakeholders to drive customer enrollments and maintain regulatory compliance

Program Manager for Home Services from Westar Energy, a group of optional premium home repair and coverage plans that provide customers with protection against costly repairs to both external and internal electrical lines and components - - Charged with managing the vendor partnership with HomeServe, employee communication and adoption, post launch management, metrics, reporting and customer satisfaction - - Revenue generating program was adopted by almost 20,000 customers in the first year of implementationProgram Manager for WattSaver, a turn-key programmable thermostat demand response program - - Strive to continuously improve processes in collaboration with vendor partner Honeywell to resolve ongoing issues and assess financial, operational and customer service performance with an annual budget of around $1.1 million and almost 53,000 customer participants - - Elected to Board of Directors for the Peak Load Management Alliance (PLMA), a community of experts and practitioners dedicated to sharing knowledge and providing resources to advance the demand response marketplaceProgram Manager for Building Operator Certification (BOC), a nationally recognized, competency-based program focusing on energy-efficient building operations and preventive maintenance procedures for facility personnel - - Served as on-site coordinator and participant liaison for instructor interaction and support, course enrollments and materials, certification and rebate requirements, program inquiries, problem resolution and on-going communication needs - - Collaborated with the Midwest Energy Efficiency Alliance (MEEA) and Westar’s large commercial business managers to develop and implement recruitment strategies for participants and Kansas instructors, this resulted in 13 classes and almost 250 participants in the first three years of the program

Handled daily, monthly and year-end financial reporting by balancing annual ticket office revenues of around $2 million, interviewed, trained, supervised, coached and disciplined all full-time and part-time personnel for office and event-related work, evaluated department operations and personnel to ensure prompt, accurate, professional and courteous responses to customer inquiries and emergencies and enhanced administrative processes and procedures to improve office efficiency, including designing and implementing a season ticket renewal form to be used for all sports, developing a policy and procedure manual for the ticket office and implementing a new player pass-gate distribution system