Katie Paulsen

Katie Paulsen Email and Phone Number

Project Manager | Performance Analyst | Research Analyst | Program Mgr | SR PM | Performance Mgr | Process Improvement @ CommonSpirit Health
Katie Paulsen's Location
Scottsdale, Arizona, United States, United States
Katie Paulsen's Contact Details

Katie Paulsen personal email

About Katie Paulsen

Passionate marketer and project manager with a background in market research, branding, program management, health care and contact center support seeking every opportunity to improve processes. Accomplished in program and account management, resource management, call center operations, customer service, event planning, market research and quality assurance. Gallup CliftonStrengths: Activator, Arranger, Communication, Maximizer, Relator.Specialties: Performance analysis and reporting, referral networking, event planning, quality assurance, call routing, event planning, social media, volunteer management, creating training and process resources, facilitating training sessions, IT and Excel support and program management.

Katie Paulsen's Current Company Details
CommonSpirit Health

Commonspirit Health

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Project Manager | Performance Analyst | Research Analyst | Program Mgr | SR PM | Performance Mgr | Process Improvement
Katie Paulsen Work Experience Details
  • Commonspirit Health
    It Process Engineer
    Commonspirit Health Nov 2021 - Present
    Chicago, Illinois, Us
    Strategizing, training, and documenting for Resource and Project Managers in Planview/PRM and Service Now/Strategic Portfolio Management. Researching and solving opportunities. Collaborating with managers and leadership to optimize their project management tool use. Managing articles in Knowledge Database. Optimizing resources in ServiceNow/Service Management with multiple stakeholders.
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  • Ciox Health
    Client Operations Analyst
    Ciox Health Aug 2019 - Nov 2021
    New York, Ny, Us
    Ciox is a Healthcare technology leader in medical information exchanges. In Client Success, responsible for managing large clinical records exchanges and chart review projects. Created a client specific chart value calculator and analyze net revenue potential. Daily communication with Account Management, Clients and Operations for service delivery commitments via reporting and tracking including daily follow up to operations. Collaborates with internal stakeholders for best solutions. Documents processes, meeting minutes, and cross trains on latest developments.
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  • Newristics
    Project Manager
    Newristics Nov 2015 - Aug 2019
    Scottsdale, Az, Us
    Formerly HSM Group. Marketing research project management in the healthcare industry. Managed all phases of phone and internet healthcare member association tracking studies. Managed internal and outsourced recruiting, and outsourced transcription services. Interviewed hospital CEOs nationally daily. Collaborated and improved scheduling tools. Cross trained and collaborated for continual improvement.
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  • Shea Homes
    Customer Success Representative
    Shea Homes Jun 2013 - Oct 2014
    Us
    Enhanced home ownership experience post-close in home quality reviews and service calls. Communicated with trades to coordinate and follow up on warrantied repairs. Managed trade access and maintenance of 11 model homes.
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  • Unique Home Designs
    Customer Success Manager
    Unique Home Designs 2012 - 2013
    Managed 7 Customer Service Agents handling custom and stock residential security door manufacturer emails and calls grossing $50M in 2012 for an efficient and orderly service department of a custom residential security door and window accessory designer and manufacturer.
  • Triton Technologies, Inc.
    Internal Sales Performance Manager
    Triton Technologies, Inc. May 2012 - Oct 2012
    Mansfield, Ma, Us
    A direct response multi-site outsourcer focused on acquiring and retaining customers. Independently managed and communicated 200 inbound outsourced telesales agents’ weekly schedules for a 24x7 environment.
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  • Synergy Solutions, Inc. - Scottsdale, Az
    Project Manager
    Synergy Solutions, Inc. - Scottsdale, Az 2011 - 2012
    Launched and managed 30 outsourced customer service email and phone agents in client’s facility meeting quality and service levels for Shutterfly.
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  • Liveops
    Program Manager, Enterprise
    Liveops Sep 2008 - Mar 2011
    Austin, Tx, Us
    A cloud-based contact center and virtual call center software company providing sales and customer contact solutions. Managed 200+ inbound virtual Independent Contractor agents in a cross platform environment on LifeLock and Abbott Humira.
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  • West Corporation
    Sales Center Routing Manager
    West Corporation Jan 2004 - Sep 2008
    Omaha, Ne, Us
    Reviewed and implemented call routing strategies, provided clients with ACD routing support, troubleshot issues and developed creative solutions, working cross-functionally with internal and external partners. Evaluated system requirements and reports to improve revenue and decrease turnover of sales agents. Managed staffing, service levels, multi skilled agent group changes with Geotel and Nortel in collaboration with workforce management and IT in a cross platform environment.
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  • West Corporation
    Account Director
    West Corporation Feb 2005 - Oct 2005
    Omaha, Ne, Us
    A leading provider of outsourced sales solutions to direct response marketers. Key direct response contact for largest company client, Midwest Center for Stress. Coordinated training, call routing and telephony revisions, fulfillment file and script changes with operations.
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  • West Corporation
    Account Representative
    West Corporation Jan 2004 - Feb 2005
    Omaha, Ne, Us
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Katie Paulsen Skills

Management Training Customer Service Program Management Workforce Management Marketing Market Research Customer Satisfaction Sales Management Project Management Process Improvement Call Centers Customer Service Management Project Coordination Competitive Analysis Enterprise Software Team Leadership Performance Metrics Performance Measurement Telephony Recruiting Lead Generation Vendor Management Public Relations Social Media Marketing Social Media Business Process Improvement Event Planning Leadership Development Telephony Support Software Documentation Employee Engagement Facilities Management Call Center Job Coaching Networking Facebook Marketing Referral Marketing

Katie Paulsen Education Details

  • University Of Wi La Crosse
    University Of Wi La Crosse
    Marketing

Frequently Asked Questions about Katie Paulsen

What company does Katie Paulsen work for?

Katie Paulsen works for Commonspirit Health

What is Katie Paulsen's role at the current company?

Katie Paulsen's current role is Project Manager | Performance Analyst | Research Analyst | Program Mgr | SR PM | Performance Mgr | Process Improvement.

What is Katie Paulsen's email address?

Katie Paulsen's email address is az****@****hoo.com

What schools did Katie Paulsen attend?

Katie Paulsen attended University Of Wi La Crosse.

What skills is Katie Paulsen known for?

Katie Paulsen has skills like Management, Training, Customer Service, Program Management, Workforce Management, Marketing, Market Research, Customer Satisfaction, Sales Management, Project Management, Process Improvement, Call Centers.

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