Katie Phillips Email & Phone Number

Norwich, Gb

Communications and engagement lead on a project reviewing, developing and delivering improved walk leadership guidance and safety on group walks for over 24,000 volunteer walk leaders across GB in a root and branch structure. Work has included:-- chairing and leading a volunteer working group- planning and delivering online facilitation- writing copy for target emails- writing content for a brand new walk leadership Web page with content for all walk leaders, Ramblers and non-Ramblers https://www.ramblers.org.uk/go-walking-hub/walk-leadership- planning and delivering internal comms to keep the organisation up to date and front line staff briefed - liaising with designers to deliver updated guidance materials and updated e-learning modules - seeking out best practice and highlighting through writing up case studies Project manager for designing and delivering walk leadership training for group walk leaders of local community groups in London, a project funded by Active Thames and Port of London Authority. Delivered 2 training days for 27 people from a variety of community groups.

Norwich, England, United Kingdom

- Staff and volunteer manager - Strategic lead, have written the current business plan and accompanying strategic plan documents - Book keeper and responsible for income and expenditure budgets, reporting accounts at trustee board meetings- Facilities manager responsible for maintenance and security of a Grade II listed building - Marketing professional, planning and delivering promotional activity including web design, print and social media content and adverts, press releases etc- Volunteer Manager, planned and implemented volunteering at Anteros where it didn't previously exist, creating the structure and policy for the volunteer journey and overseeing all elements from recruitment through to induction, training, meetings and celebrations of support - Landlord, managing tenant contracts including a flat, artist studios and cafe lease - Retail Manager, created and now oversee the running of a retail component supporting more than 30 local artists - Project Manager, projects include converting a flat into a studio and office space - Educational course administrator, planning and delivering an 8 month art course as well as an annual art class programme - Venue Manager, overseeing a programme of weddings, music events, room hire and exhibitions designed to engage the local community in art - Fundraiser, writing grant applications and seeking donors

Central Region

- Designed interpretation and signage- Advised on visitor experience at woodland sites, assessing current infrastructure and experience and recommending improvements as needed - Planned and delivered community engagement events in including a tree planting event at Queen Elizabeth Diamond Jubilee Wood- Supported event delivery at key woodland sites including Tring Park's annual light show and Hainault Forrest's Halloween Event. Also supported a high level donor event as part of the Tring Park Light Show. - Managed volunteers, including tour guides- Fixed term maternity cover role

Norfolk

Advising on how to make the organisation more sustainable through the recruitment, selection, management and retention of volunteers, feeding into the development of a 10 year business plan as well as overseeing the day to day management of the volunteer team.

Norwich, England, United Kingdom

Point of contact for customer enquiries regarding repairs and maintenance in council properties, and then on all parking issues within the city council area.

Chartwell Portfolio

Responsible for the strategic planning and daily operations of three diverse sites - Chartwell, Quebec House and Emmetts Garden - to bring their individual stories and characters alive for visitors.

Middle Claydon, Buckinghamshire, United Kingdom

Responsible for the day to day operation of the site, meeting income targets, upholding collections care standards, staff and volunteer management, marketing and community engagement and stakeholder relations. Also ensured compliance and operational risk standards were maintained as well as providing key representative cover. Particular focus on meeting event, retail and admissions targets as well as delivering high levels of customer service. Worked within a portfolio.

Polesden Lacey

Wimpole Estate

Ba, History

Activities and Societies: Languages for All Mandarin, Millenium Volunteer Program, History Soc, ArchSocWhile at York I also volunteered.

Ma, Museum Studies

Activities and Societies: Museum Studies Society Trip Co-OrdinatorCompleted a 2 month placement with the Roman Baths & Pump Rooms, Bath.