Katie Poole Email & Phone Number

Lancaster, Pa, Us

Lancaster, Pennsylvania, United States

- Manage administrative tasks for the Board of Directors.- Guide board in adherence to organizational rules and regulations.- Actively participate in conversations that move the organization forward.

-Establish and drive an internal and external, multi-channel communications strategy.- Manage media relations and develop contacts with media members, professional organizations, and community leaders.-Set internal and external organizational communication standards. Develop and implement on-going communications training for all levels of the organization.

Lancaster, Pennsylvania, United States

- Gathered and analyzed customer data to gain insights into customer behavior, preferences, and expectations.- Responsible for 5,000+ customer accounts ranging from single-locations to national chain accounts.- Developed the company’s first Account Manager Program. Defined roles, responsibilities, and team member KPIs. Coached and trained team members.- Designed and implemented the company’s first use of a CRM Tool.- Revamped the company’s Contact Center by revising the team… Show more - Gathered and analyzed customer data to gain insights into customer behavior, preferences, and expectations.- Responsible for 5,000+ customer accounts ranging from single-locations to national chain accounts.- Developed the company’s first Account Manager Program. Defined roles, responsibilities, and team member KPIs. Coached and trained team members.- Designed and implemented the company’s first use of a CRM Tool.- Revamped the company’s Contact Center by revising the team achitecture, developing training, writing scripts, and standardizing performance evaluations.- Built the company’s first structured system for gathering customer feedback. - Managed company presence at industry events, tradeshows, and conferences. Show less

Lancaster, Pennsylvania

- Analyzed the current business, crafted and executed a brand redesign and updated brand strategy.- Developed an updated brand voice and maintained brand integrity across all platforms.- Coached and led a team of communication, marketing, and design professionals.- Tracked engagement across various platforms and made data-driven decisions.

Fort Myers, Florida Area

- Responsible for editorial design, social media, in-store signage, and digital design. - Assisted onsite with still life photo shoots.- Partnered directly with the Chief Marketing Officer and President for the strategy and brand design of a potential new concept.- Mentored Junior Designers.

Fort Myers, Florida Area

- Designed promotional marketing materials, packaging, and graphics for apparel.

Greater New York City Area

- Designed promotional marketing materials, in-home mailers, and packaging. - Assisted onsite with photo shoots.

Greater New York City Area

- Collaborated with the Brand Creative Team to concept Holiday 2013.- Partnered with the Executive Vice President of Bra Launch and Innovation to re-design their annual presentation for their international partners.

Greater New York City Area

- Designed magazines, marketing materials, advertisements, websites, and mobile applications for a variety of clients in the travel and luxury market.

Greater New York City Area

Bachelor Of Design, Minor In International Arts, Graphic Design

Master Of Business Administration - Mba

Master Of Arts - Ma - Communication