Katie Dillon Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

Seattle, Washington, United States

My essential function in this role is to project manage the development of SPU’s Strategic Technology Plan. This million-dollar project spans over one year and involves supporting a cross-functional team responsible for phased deliverables while collaborating with key stakeholders, managing Utility-wide communications, and organizational change management (OCM) strategies. Other responsibilities include coordinating project timelines, status reporting, conducting research, contract management, vendor relations, budgeting, stakeholder engagement, and overseeing change management efforts including impact assessments, stakeholder analysis, and engagement planning. This position is contracted for 36 months.Other duties within this role include:-Collaborate seamlessly with personnel and teams spanning across the City of Seattle exhibiting an ADKAR approach to change management that champions inclusivity.-Oversee timelines and deliverables, monitor status and progress of planning endeavors, conduct research, deliver succinct summaries and reports, create engaging presentations, and continuously track progress.-Conduct project change impact and readiness assessments, construct stakeholder maps, and perform in-depth analysis supporting a comprehensive communication and OCM strategy.-Support a range of essential programs including Survey Program Management, Technology Capital Improvement Projects, cybersecurity awareness, developing a community of practice for Continuous Improvement, and Strategic Business Plan reporting.-Promote & support technology initiatives and innovation throughout SPU.-Skillfully create & maintain SharePoint sites using UX/UI practices incorporating human-centered design, user persona development, & journey mapping. Other essential uses for these site pages include training / onboarding, document/data management, project management, and communications.

Seattle, Washington, United States

-Strategically manage, create, respond to, and analyze the ever-changing landscape of social media assets, blogs, & other digital communications for all lines of business and programming across the Utility. This includes maintaining a level of expertise on established platforms and awareness of emerging tools, trends and practices while relaying necessary information and results to necessary teams. -Quickly manage and collaborate on effective emergency communications for City of Seattle residents regarding their essential city services provided by the Utility.-Provide insightful & empathetic customer service via social media, focusing on change behavior methods, problem solving, and coordination with subject matter experts while tracking incidents to report. -Production management in support of simultaneous projects requiring detailed coordination. This entails evaluating & reporting on project results, effective communication connecting all stakeholders, and creative problem solving.-Creating & executing detailed communications plans for short & long term projects utilizing SMART goals & effective project coordination.-Produce & edit graphics, photos, videos, and livestreaming content in support of the Utility's various messaging while maintaining branding guidelines and City standards.

Seattle, Washington

In this position, I played a pivotal role in developing and implementing outreach strategies and building network referrals for SCCA's Community Practices in partnership across multiple departments while aligning with strategic goals. My work was driven by data analysis, strategic communications, relationship building, and project management while working collaboratively across healthcare teams. Other duties included:- Coordinated the execution of high-value provider-centered networking opportunities, conferences, speaking engagements, and community outreach events that directly impacted my team’s ability to exceed patient referral growth targets for Community Practice sites while building pathways supporting additional key service lines.- Developed dashboards to provide clear data visualization of complex concepts that married outreach efforts and initiatives allowing for data-driven decision-making. This involved analysis, strategy, development, networking and project management and resulted in meeting & exceeding patient referral growth targets through coordinating efforts & carefully selected tactics.- Acted as physician liaison and regularly met with and presented to physician audiences to support referral pathways within disease specific oncology service lines.- Served as SCCA’s representative at major conferences, community facing outreach, and events as needed while managing and promoting various outreach and networking opportunities.

Bellevue Wa

In this role, I worked to establish collaborative relationships with key hospital stakeholders for the purpose of supporting organ and tissue donation optimizing opportunities to save, enhance, and change lives through transplant. As such, I developed, implemented, and managed customized hospital plans that directly impacted conversion rates and timely donor referrals. Other duties included: - Created customized strategic program plans for hospital clients based on data analysis, medical records, and referral patterns ensuring best practices for donation were followed in compliance with the Joint Commission, CMS, FDA, state, and federal laws, as well as UNOS requirements related to organ and tissue donation.- Collaborated with hospital administrators to develop and maintain donation policies that aligned LifeCenter and hospital goals in support of donation.- Developed and facilitated targeted clinical training programs on the donation process focusing on education, inspiration, and supporting process improvement.- Developed engaging outreach materials, dashboards, presentations, and other collateral that blended the clinical and inspirational sides of donation and transplant.

Cincinnati Ohio

I managed the Community Relations team providing thoughtful direction and actionable feedback. My work centered on public outreach and engagement. I oversaw digital communications and cultivated relationships with sponsors, board members, public health partners, and diverse community stakeholders. This involved coordinating staff, volunteers, and vendors for outreach projects, fundraisers, and events. I secured sponsorships and met grant funding goals while leading strategic communications campaigns. My role required strong leadership, project management, and building lasting relationships within diverse communities. Other duties included:-Managed social media and digital content, created engaging content and messaging, developed dynamic digital partnerships, and analyzed emerging trends. This required effectively communicating complex concepts, data, and health information to the general public. This involved public speaking, creating presentations, videography, editing, and storytelling.-Produced creative campaigns for traditional and digital media creating content for promotional materials including the annual calendar, donor family & transplant recipient testimonial videos, presentations, advertising, and social media content. This required an eye for detail, meticulous care for editing, mission-centered storytelling, and the ability to maintain and communicate a clear strategic vision.-Crafted meaningful and memorable event programming. Coordinated and managed staff, volunteers, and vendors supporting projects, outreach efforts, and large-scale events annually. Acquired over $30k in donated silent auction items for gala and increased gala attendance by over 5% annually.-Managed project budgets (over $250k). Developed and reported progress. Secured over $100k annually in fundraising and sponsorship and over $20k annually in grant funding for outreach projects & campaigns that bolstered donor registration rates.

Cincinnati Oh

-Managing the educational outreach program leading to 90% of Greater Cincinnati high schools being reached interacting face to face with thousands of students per year. -Networking to secure and schedule educational presentations resulting in more than 460 presentations annually to 92 different high schools throughout 16 tristate counties. Presentations led to new registrations, dispelling myths and increased discussion. -Creating dynamic and engaging presentations and outreach materials. -Training staff and volunteers in the art of public speaking. -Creating opportunities for volunteers to share and inspire students and the general public through their experience with organ & tissue donation. -Assisting with events and community outreach and promotions as needed.

• Facilitated and delivered programs in the community to help underserved children, allowing girls the opportunity to participate in Girl Scouts. • Ensured the quality of programs being offered to girl scouts in Western Ohio. • This position entailed communicating new changes in policy, programs and anything pertaining to girl scouts to our area leaders and service units. • Managed Junior level girl’s club and guiding them in the planning process of their conference including logistics, booking, agenda and programming. • Understood and operated within Girl Scout policies, standards, and procedures to provide informal, value centered, educational experiences for members. • Developed a rapport and work closely with community partners, volunteers, staff, troops leaders, and girls served through quality programming.

Leadership Development

Professional development topics range from personal branding, public speaking and conflict management to goal-setting, personal finance.

Master Of Public Administration - Mpa, Public Administration, 3.75

Activities and Societies: In this program I actively engaged in academic work within the classroom as well as through service learning.

Bachelor Of Arts - Ba, Communication And Media Studies, 3.75

Some courses include: Principles of Public Relations, Advanced Research Methods, Political Campaign Communication, Law of Mass.