Katie Bernal Email & Phone Number

Northport, Ny, Us

New York, Ny, United States

My focus and impact are on driving faster product adoption (partner and customer), decreasing support calls, and building engagement within our platform.Driving innovation by architecting an AI & machine learning strategy to create personalized learning experiences. Spearheaded the formation of the Professional Services division of Alarm.com. Built the revenue model, operational infrastructure, and department structures.Grew LMS activity by 11% YOY, 23% growth YOY in certified partners, and 20% increase in Field training attendance by increasing content deployments, improving marketing campaigns, and improving learning operations.Providing leadership, mentoring, and guidance to my team and team members across the organization.

Washington D.C. Metro Area

Focused on the reduction of support interactions and platform engagement.Provided leadership and guidance on Partner Education and Internal L&D Training.Spearheaded the launch of PowerUp, the first-ever paid training conference, providing a hands-on, gamified learning experience.Transformed dealer training engagement from 200 to over 8000 attendees.Expanded the team to 35 team members, specializing in Partner Training, Digital Learning, Support Enablement, L&D, and Learning Operations.

Washington D.C. Metro Area

First Training team hire – Brought in to build and operationalize a Partner Training strategy. The objectives were to build awareness of Alarm.com's smart home products & services and cultivate advocacy within the partner community.Responsible for the assessment, strategy, design, and development of comprehensive Partner training solutions for 5000+ Alarm.com partners.Created the Alarm.com Certified Technician training program, with over 5000+ certified partners.

Washington D.C. Metro Area

Responsible for designing and developing customer service training for major U.S insurance organization.

Washington D.C. Metro Area

Responsible for designing and implementing the first training curriculum, knowledge management solution, and communication strategy for the Consumer Services division of LivingSocial. This included locations in Washington D.C, Seattle, and Tucson.

Greater New York City Area

Responsible for all learning and development for North America.- Designed and developed the first learning and development program for North America. - Created the the Fast Track New Hire curriculum. This curriculum included recruitment sales training, soft skills training, and technical systems training. - Lead change effort for integrated virtual online training, utilizing web conferencing and audio conference software. - Forged cross collaboration between learning & development, sales operations, human resources, and IT. These relationships were the foundation of creating a culture of increased efficiency, effectiveness, and teamwork. - Implemented leadership and management training for senior recruitment consultants and managers. Partnered with executives to map out the pipeline and succession of leadership within each of their businesses.- Managed and developed the North American Learning and Development team by promoting the Fast Track curriculum globally, aligning with the business strategies, and exceeding the needs of the business.

The New Hire Training Specialist is responsible for developing and managing new processes and projects for the U.S New Hire Consulting Program. -Initiated and lead change effort for Consulting New Hire program transformation to a partial online program. -Spear headed the implementation and integration of the new Learning Management System into the U.S Consulting Training group which transformed the training program to a blended learning style. -Continually designed and developed changes to content and classes to enhance the learning experience of the new hires.-Implemented core initiatives: Online Training Development, Project Development, Quiz Development, and Mock Phone Session Development. These initiatives enabled the expansion of the new hire program, as well as increased the efficiency and effectiveness of the program.-Increased partnerships with other departments within the organization to forge collaboration between departments. Cross department collaboration allows the U.S New Hire Training program to evolve through leveraging employee knowledge and expertise.

The Account Development Manager is responsible for sales support with a focus on specific global accounts managed by Account Executives to increase revenue realization and decrease time to close. Reached or exceeded quota for entire tenure at PGI. Specific responsibilities included:-Responsible for all activities from pre-sales through post-sales, account roll out and training. -Assisted Account Executives with quota attainment.-Provided customer support, identified multiple client's needs and determined solutions and action plans. -Increased sales by up selling accounts, managing relationships with clients, conducting interactive presentations and trainings of products both onsite and virtually. Assisted in resolving billing and invoice issues.

Ms, Training And Organizational Development

Ba, Communications: New Media

Activities and Societies: Co-Ed Intramural Basketball, Women's Intramural Basketball, Women's Intramural Rugby, Co-Ed Intramural Softball