I’m not your average financial services professional.Of course, I know about investments, trades and assets. But I know more than I care to admit about how the chicken gets cooked at Kentucky Fried Chicken. And no, I don’t know the exact ingredients to the Colonel’s secret recipe, so don’t ask.You see for the past 2.5 decades, I ran a family business that owned a couple Kentucky Fried Chicken franchise restaurants.As a business owner, I wore many hats – HR Director, CFO, Director of Operations and Facilities Manager. This provided me the unique ability to navigate complex challenges.After recently selling my family business I am looking to return to my career roots in the financial services industry. Prior to my franchise experience, I worked my way up from runner to being named one of five principals at Northern Trust Brokerage.When I was there, we were experiencing rapid growth by converting from a fully disclosed clearing firm to an in-house system. Having been on both the trading and operations side, I established a training program and implemented processes to ensure there was no disruption of services during the transition.Client satisfaction, company loyalty, teamwork, and a strong work ethic have been a consistent focus throughout my career. I am excited about the opportunity to apply these attributes to my next organization.HOW CAN I HELP YOU?If you’re a small wealth management firm looking for someone to manage the day-to-day activities, so you can focus on strategies to grow your business, I’d love to talk.✆ 847-309-5626✉ kathleen.nolan@sbcglobal.netSPECIALTIES: Operational management, Leadership, Organizational development, Team building, Client service, Customer relationship management, Process improvement, Policies & procedures
Listed skills include Customer Relationship Management, Project Management, Operations Management, Strategic Planning, and 27 others.
