Kathryn Rough Email & Phone Number

Westerville, Oh, Us

Lead two to three teams in a Scrum Master or otherwise applicable role in a moderately complex Agile environment. Actively facilitate and lead team meetings. Partner closely with Software Development Managers, Product Owners, and development teams to establish effective Agile routines and practices. Collect and analyze team data to improve organizational processes and increase productivity using lean-agile methods. Identify potential issues and obstructions in teams’ process or implementation and facilitate finding solutions. Participate in quarterly planning and facilitate dev team commitments and ownership.

Westerville, Ohio

Lead daily Ancillary Department operations, guiding my team and coordinating with staff across multiple office locations in delivery of services. Oversee and coordinate with vendors in fulfilling client orders. Plan, coordinate, prioritize, and delegate team member duties. Handle a wide range of HR and employee relations matters, including resolution of escalated issues and the hiring, onboarding, training, development, and performance management of staff. Correspond daily with insurance companies to resolve purchase order discrepancies, ensuring timely payment of invoices. Continually assess operations and workflows; proactively institute process improvements and address potential issues. Diligently track and report on KPIs. My supervisor role at Optum was preceded by successful roles as Customer Service Team Lead and Customer Service Representative.

Columbus, Ohio Area

Spanish 1101.1 Instructor

Madrid Area, Spain

Promote cultural, educative and scientific knowledge exchange.Support classroom teachers in teaching and students in learning the English language.Foster understanding and appreciation between different cultures.

Columbus, Ohio Area

Receive payments from customers, stock racks and shelves, mark prices, recover dressing rooms. Customer assistance.

Cincinnati, Ohio Area

Operate cash register and electronic scanner to itemize and total customers' purchases.Assist in the delivery of quality customer service through personal contact with customers while adhering to approved quality standards.Merchandise handling and inventory verification.Oversee store appearance and maintenance.

Columbus, Ohio Area

Worked primarily with preschool aged children.First Aid training.Maintained standards of cleanliness in classrooms.

Bachelor Of Arts (B.A.), Spanish Language And Literature

Activities and Societies: Spanish Club, Voices of Solidarity, Mortar Board, Big Brother Big SisterMinors in Peace Studies, Latin American.

Master'S Degree, Spanish And Iberian Studies

Graduate Teaching Associate at OSU, teaching Spanish 1101.1 while completing graduate coursework. Completed one semester of the program.

Spanish Language And Literature

Spent two months in Heredia studying Spanish through a program of the University Studies Abroad Consortium.