Katie Runyan Email & Phone Number

Washington Dc-Baltimore Area

Role: As we as a product team grow from one or two individual contributors to a larger, more diverse team, it takes some work to ensure everyone is set up to be an effective and connected product team.Responsibilities: ● Establishing transparency and visibility of our product goals, priorities, and updates across the organization● Aligning product priorities with business objectives and communicating our product vision and strategic roadmap ● Leading and managing a team of product managers and specialists, providing guidance, support, and mentorship to ensure effective collaboration and delivery of high-quality products● Partnering with cross-functional teams such as engineering, design, marketing, sales, and customer support to ensure alignment on product priorities and goals● Championing a culture of continuous improvement and innovation within the product team, encouraging experimentation and exploration of new opportunities and market trends● Overseeing the entire product development process from ideation to launch, and working with teams to aim for timely delivery of the right features and enhancements at the right time● Coordinating and overseeing product launches, including developing launch strategies and monitoring customer feedback● Identifying and mitigating risks and challenges that may impact the success of our product(s)● Clarifying our product vision to guide the team towards common goals● Conducting market or user research and competitive analysis to identify opportunities for product innovation and differentiation● Help partner with marketing to expand our product marketing process● Reviewing our product's performance, and iterating on the product based on data-driven insights to drive business growth

Sacramento, California Area

At Webconnex, our goal is to be a company our clients love to brag about.Our innovative and robust software provides the fastest and simplest way for someone to register, donate or buy a ticket online.Current Responsibilities Include: ● Validating friction points, trends & opportunities using Jobs to Be Done methodology. ● Shaping product requests and initiatives ● Triaging and prioritizing bugs and requests from other teams ● Betting table with co-founding team, adding an additional check/voice for priority shifts. ● Communicating product updates with stakeholders, customer success, product and development teams.● Driving resource allocation, coordination, and implementation of projects that align with the strategy and goals of our organization. ● Protecting against scope creep throughout the project.● Handling initial QA of new features/enhancements.● Reviewing current/upcoming sprints to monitor progress towards goals on product roadmap.● Coordinating feature releases which includes: support training, onboarding procedures, beta tester discovery, and planning marketing materials of the release. ● Tracking success of feature adoption post release.● Building and implementing marketing strategies for our products and product updates.

Duties Included: ● Keeping the product roadmap updated, balancing the needs of customers and stakeholders. ● Being the voice of the customer: Identify pain points and define the reach of those pain points by providing data to support the problems that need to be solved.● Contribute to our overall product strategy. ● Working with product team to develop testable user stories, mock-ups, & user flows. ● Working with high volume/VIP customers to keep a pulse on their needs, identifying pain points & opportunities.● Cultivating ideas to keep our software on the running edge of the market.● QA & Review of any new features/enhancements, testing against the approved user stories.● Helping protect against scope creep, adding an additional check/voice for priority shifts.● Reviewing current/upcoming sprints to monitor progress with goals on product roadmap.● Planning and scheduling feature releases which include: onboarding procedures, beta tester discovery, and planning marketing materials of the release. ● Tracking the success of features post release.● Conducting customer interviews to find trends & product opportunities.● Being the communication bridge between our customer success and development teams.● Building and implementing marketing strategies for our products and product updates.

Duties Included: ● Developed customer relationships to promote retention and loyalty ● Creatively solved problems to customer's needs or pain points ● Assisted in developing marketing strategies to increase prospective base of clients ● Successfully performed demonstrations of our product to potential prospects● Maintained knowledge of all new product development and communication new developments to our customers● Communicated trends of pain points and highlighted potential opportunities within our product to stakeholders● Handled VIP accounts ● Was our top performing customer success rep with several raving reviews

I consult in how to up-level your engagement with your team, take initiative in your career, feel fulfilled & valued in what you do, and stop playing small. My program consists of 12 weeks with 6 modules that helps a person: - Build their Awareness- Adopt the Right Mindset- Develop their Margins- Achieve Influence- Secure their Value- Shape their Future

Sacramento, California Area

-Ensure consistent processes between all offices-Monitor and service all social media marketing-Create and implement marketing strategies-Coordinate Agency Payroll-Track loss and net growth of agency-Monitor P&C production for all producers and communicate to Agency Principal-Develop and implement customer contact processes-Service lead sources and vendors-Manage communication for brand portfolio and manage all activities to achieve all production objectives-Ensure optimal utilization of all firm resources and assist to develop sales strategies for producers-Create lists and lead sources for producers to expand their business-Delegate follow-ups and tasks for servicing current business to maintain optimal level of services for all clients -Assist the Agency Principal in handling any addition duties as assigned or needed

Greater Denver Area

-Was one of the top producers in the strongest agency of the region. -Administered all clients and monitor all insurance policies from inception to closing and assist to generate demands for all products.-Managed communication for brand portfolio and manage all activities to achieve all production objectives.-Maintained knowledge on all commercial products and implement various strategies to facilitate sales for agency's territory. -Assisted to develop marketing strategies to increase prospective base for all clients and maintain knowledge of all new businesses. -Developed and maintained relationships with all prospective clients for all insurance and risk management activities and facilitate increase in sales for existing clients.-Ensured optimal utilization of all firm resources and assist to develop sales strategies for individual clients and maintain optimal level of services for all clients.-Monitored and resolved all client issues and managed all claims and its authenticity.

Littleton, Colorado

- full-service fundraising for political figures and nonprofit organizations- Assisted with fundraising event planning and invitation design.- Directed mail projects and expanding sponsorships for clients.- Experience with Aristotle fundraising database system, including data entry and maintenance.- Learned strategic management and development consulting concepts from managing partners

Golden, Co

- United a team and resolving team conflicts- Utilized individuals' strengths for the overall team's purpose- Employed multiple organizational skills to plan and accomplish weekly tasks.- Managed a team to achieve organization’s mission while building and improving professional relationships.

Bachelor, International Affairs, Business, Political Science

Education record

Studied sports management and criminal justice abroad.