Katie Wolf Email & Phone Number

•Monitoring project progress across the marketing, RFP, and PR teams, helping the VP of Marketing to document and follow up on critical actions, decisions, issues, and risks•Organizing and coordinating events such as conferences, trade shows, and webinars to promote our services and nurture customers or prospects•Supporting the growth of our B2C referral program and measuring its impact on the business•Managing and growing our social media presence by creating engaging content and interacting with our online communities•Tactical execution of our paid and organic campaigns/efforts (web/digital, email, content, and more)•Supporting the team by monitoring and analyzing campaign performance and conducting market research to better understand industry trends and competitor activities

Cincinnati, Ohio, United States

With a specialized focus on alcohol beverage and food service accounts, execute strategic marketing projects, foster client relationships, and drive brand awareness through targeted promotional activities in the field. Provide support for Account Planning and Account Plan execution. Assess customer brand positioning for Givaudan product opportunities. Recommend, prioritize, and activate relevant category and product marketing promotions. Ensure that customers know and understand our product and service expertise. Served as a subject matter expert on assigned customers and brands. Ensure Marketing activity is consistent with and supports Division/Regional Branding and Positioning. Ensure that our products, technology and concepts are translated to be relevant to the customers brands and local markets. Partner with Sales and align with Flavor Creation and Applications to provide Marketing expertise to our customers. Lead and execute customer consultations regarding product development and market / consumer insights. Plan and Execute customer Innovation Days. Identify gaps and business opportunities in assigned territory; advise category and product teammates for program and product development. Facilitate and drive Customer and Product expansion strategies to the assigned customer audience. Develop, adapt and present Givaudan promotions and expertise to customer groups. Be an expert on Givaudan Sales Enablement systems like Salesforce, Pardot, and Atlas. Learn and utilize key proprietary insights programs to provide customer support. Develop and maintain knowledge of competitor products and define opportunities for differentiation. Analyze customer organizations to identify decision makers and influencers in product development and formulation decisions to develop targeted engagement strategies for Givaudan goals.

Specializing in the savory, plant-based, and snack segments, performed desk research and analysis of market data, statistics, and consumer trends at a local level to provide information to Category Marketers to assist in customer projects. Provided support through customer understanding and consumer insights. Developed presentations and concepts related to new trends, consumer understanding, and the food and beverages market to help our customers to create innovative products. Collaborated with Category Marketing Manager on creating digital campaigns. Proactively gathered information and research in a given category to assist Subject Matter Experts in Category Marketing, Strategy, and Customer-facing deliverables. Became proficient in the latest digital marketing platforms and created effective tactics to feed our top-of-the-funnel marketing efforts. Assisted in finding areas to automate our digital marketing efforts with existing or future digital platforms that will allow us to nurture our leads and convert them into sales. Shared information on trends, presentations, and best practices among the region to generate new opportunities in different categories. Created impactful category analysis and consumer insights by taking primary and secondary research to assist the Category Marketers in developing a clear, impactful selling story in a visually appealing digital format. Broke down key findings and repurpose them to create snackable digital content for multiple channels. Leveraged exceptional project management skills by following marketing requests from start to completion, which entails building customer presentations, product fulfillment, and campaign deployment.

Cincinnati Area, Ky

Performed Givaudan Flavors and Fragrances order monitoring and issue tracking, helping sites to identify all orders in distress and work on issue resolution with internal stakeholders. Executed escalation on regional level in case of capacity or raw material issue. SLA monitoring for potential improvement initiatives.III. SLA monitoring for potential improvement initiatives.

 Strong understanding of order management process, systems and data Build relationships throughout the organization to meet customer objectives Convert business requirements into action plans Thorough documentation of Customer Care systems and processes for training and facilitation of training where needed/appropriate Identify areas for efficiency improvements and develop systems and processes for sustainability Define and support the communication and implementation of Customer Care/SAP policies and procedures in collaboration with the Customer Care team Ensure harmonization of policies and procedures with other regions where appropriate. Consult with Customer Care Management to identify training requirements within the Customer Care team Develop training programs, manuals and methods of implementation to meet identified requirements using internal/external sources Assist End-Users in resolving or in understanding the nature of issues they may face including defects, change request and training Coordinate and perform tests of new functionalities (defined Change Requests) before their implementation and to train End-Users when needed Drive improvement measures in SAP (Change Requests), ensuring that all regions are harmonized and informed about new functionalities

Drove improvement measures in SAP (Change Requests), ensuring that all regions are harmonized and informed about new functionalities. Participated in SAP-related projects thus making sure that processes remain consistent and are respected. Partnered with Site-coordinators, to ensure that the proper testing of new functionalities before their implementation and to train End-Users when needed. Responsible for Process driven testing of Wave contents and new functionalities with the Power Users. Liaise with the various actors who have significant interactions with Operations such as Supply Chain, Finance, Global Purchasing, Compliance or Formula Management.

Led a team of 8 Customer Care Representatives, providing hands-on support. Managed order escalations, reporting, supporting CCRs, and facilitating daily huddles. Led team meetings, participated in management meetings, participated in planning morning meetings, developed and delivered mid-year and end of year reviews, led training for new hires, and develop job aides. Distributed monthly score card feedback to CCRs. Participated in hiring of CCRs, including developing the interview questions for the group. Mentored struggling CCRs by providing additional training and one-on- one feedback. Displayed ability to adapt and function in a stressful, diverse work environment.

Bachelor Of Arts (B.A.), Communications

Earned a Bachelor in Arts, majoring in Communication Studies.

Interpersonal Communications

Studied Interpersonal Communications.