Bring courses to life by using rapid authoring tools to create best-in-class learning experiences.

Bring e-learning storyboards to life by developing interactive training for a variety of clients.- Develop games and advanced interactions using variables in Articulate Storyline- Integrate most up-to-date WCAG AA accessibility standards into interactive courses

Manage and produce GCATD's podcast Elevate L&D. Responsibilities include content development, tech support for show hosts and guests, recording, editing, and publishing for each bi-monthly episode. - Created the show's name and brand identity, and executed its successful launch on all major podcast platforms- Hosted the April 2022 episode on designing accessible e-learning

Create self-paced technical training for Salesforce partners. - Collaborate with SMEs to design curriculum, create storyboards, and develop interactive lessons in Articulate Rise and Storyline. - Utilize Agile to manage deliverables across multiple projects in a fast-paced production environment.

𝗝𝗮𝗻𝘂𝗮𝗿𝘆 𝟮𝟬𝟮𝟬 - 𝗢𝗰𝘁𝗼𝗯𝗲𝗿 𝟮𝟬𝟮𝟭Transformed decades of in-person wallcovering trade education into comprehensive online certificate programs, which increased association membership and revenue. Oversaw the successful launch of WallcoveringUniversity.com, a comprehensive knowledge base and learning hub for current and future members.𝗠𝗮𝗿𝗰𝗵 𝟮𝟬𝟭𝟵 - 𝗢𝗰𝘁𝗼𝗯𝗲𝗿 𝟮𝟬𝟭𝟵Developed a 30-minute interactive online course on specialty wallcovering installation as a companion to a live instructor-led training session.𝗪𝗼𝗿𝗸 𝗼𝘃𝗲𝗿𝘃𝗶𝗲𝘄:- Analyzed learner demographics, needs, and skill gaps- Collaborated with WIA’s Education Chair to develop a strategic plan for course offerings, certifications, and learning tracks- Defined learning objectives and created storyboards- Interviewed 11 different subject matter experts (SMEs) and reviewed written materials to obtain course content- Designed and developed 9 e-learning modules in Articulate Storyline. Courses include slideshows, animation, interactive audio, videos, stories, scenario-based exercises, downloadable job aids, and final exams.- Scripted, co-created and produced 2 one-hour video courses using Techsmith Camtasia. Courses included downloadable job aids and comprehensive final exams.- Produced engaging two-minute marketing/overview videos for each course- Managed uploading and publication of each course to an LMS- Provided consistent, timely and professional client support and project management throughout the entire process

Created educational content for sweeperschool.com, including a 15-lesson onboarding certification course for new street sweeper operators, and a 3-lesson manager certification course.- Partnered with a freelance writer who communicated with the client, performed interviews, and edited copy- Transcribed SME interviews, created learning objectives, and developed storyboards- Wrote course content and test questions- Focused heavily on utilizing stories and scenarios in learning content to convey critical safety and procedural material

Converted an existing PowerPoint presentation into an interactive e-learning course to teach contractors about infection control policy in hospital facilities, which improved compliance and decreased infection risk.𝗪𝗼𝗿𝗸 𝗼𝘃𝗲𝗿𝘃𝗶𝗲𝘄:- Developed learning objectives and storyboard to create a more engaging and “chunked” experience- Re-wrote and edited copy to be more informative and concise- Designed and developed a 30-minute e-learning course using Lectora Inspire. Course included pre-recorded video segments, voiceover, graphics, interactive exercises, and a final exam.

𝗧𝗿𝗮𝗶𝗻𝗲𝗿 9/2010 - 2/2016𝗠𝗼𝗯𝗶𝗹𝗲 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗶𝗮𝗻 / 𝗧𝗿𝗮𝗶𝗻𝗲𝗿 8/2009 - 9/2010𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁8/2007 - 8/2009Delivered customized software and hardware training to retail and business customers. Assessed learner needs and developed creative teaching methods on the fly. Designed and facilitated hands-on workshops tailored to performance goals. Performed Mac and mobile technical support during high demand or advanced troubleshooting situations.𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀:- Certified in 10+ Apple software and hardware products and mobile device repair- Consistently in top tier for Net Promoter Score and key store performance metrics- Chosen from a select group of high-performing trainers to receive Apple's specialized training for design and delivery of customized individual and business training sessions- Designed and delivered presentation skills workshops for employees, resulting in improved employee confidence and higher customer satisfaction

𝗙𝗼𝗿𝗺𝗮𝘁𝘁𝗶𝗻𝗴 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁2/2008 - 11/2008 𝗠𝗮𝗿𝗸𝗲𝘁 𝗥𝗲𝗽𝗼𝗿𝘁𝗲𝗿5/2007 - 2/2008 Contacted architects and city planning departments to obtain construction blueprints and specs for the iSqFt online plan website. Ensured timely and accurate routing of blueprints to reprographics firms. Performed detailed quality inspection and correction of documents before publication to iSqFt.com.𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀:- Initiated new ways for our department to collaborate with virtual co-workers by utilizing online spreadsheets, which was eventually adopted market-wide- Improved relationships with customers by thoroughly addressing concerns and providing quick, high quality document proofreading

Supported daily operation of a 20-person ad agency, and provided administrative support to agency partners. Collaborated with creative team to finish production of projects and assist with new business acquisition. Created PowerPoint presentations for concept pitches and new client meetings.𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀:- Learned foundational graphic design and copywriting, and project management principles from some of the leading creatives in the city- Performed basic HR duties including new employee orientation, PTO tracking, and organizing company team-building outings