Katie Shepherd Email and Phone Number

• Made sure that hourly employees were reaching their production goals with minimal scrap.• Notified Shift Coordinator and Maintenance when a problem occurred.• Inspected behind operators to monitor and maintain quality parts.• Produced quality parts that Increased customer satisfaction.• Maintained productivity of premium product assembly line.• Supervised and motivated staff• Line clearance for all job changes • Made sure that products were produced on time and were of good quality.• Plan for upcoming projects and also redirecting my team if potential problems occurred during manufacturing process.

• Developing sound, cost-effective strategies for the purchasing of materials used in the business• Maintaining relationships with suppliers while continually scouting for additional vendors• Evaluating spending operations while seeking ways to improve and enhance the quality of products purchased and the timeliness of deliveries• Communicating with management regularly regarding the efficient flow of goods and services affecting production• Conducting cost analyses and setting benchmarks for improvement• Developing risk management procedures to mitigate losses in the event of product shortages• Train new employees and developed a new hire procedure• Working closely with the company legal department to make sure contracts and terms are favorable

• Operate as the lead point of contact for all status updates to external customers• Work directly with Airlines, MRO’s and Brokers; both domestic and international• Interact with all levels of staff and management• Quarterly review of customer on time delivery and LTA’s• Coordinate with procurement and inventory management to ensure timely delivery to thecustomer request date• Work with finance team to ensure disputed and open invoices are processed for payment• Manage various projects and meet multiple deadlines to ensure targets are met• Active in lean continuous improvement, through DIVE and Kaizen events• Lean Team Leader

• Provided expertise in customer support and social media management in company start up process• Developed, launched, and maintained customer support system.• Managed their social media presence on platform such as Instagram and Facebook.

• Resolve inbound inquiries through chat, web portals, and email. Provide customer satisfaction through effective interactions as well as manage social media platforms on both the site we worked on, Facebook, and Instagram.• Moderate content reported by community members. Provide support and solutions to our community support team. Identify pain-points for members, report on feedback trends and work with team to implement new processes, tasks & product suggestions to improve overall member experience.• Manage escalated ticket requests with other departments.• Arbitrate financial disputes within online community.• Office management tasks such as supply ordering, event planning, daily catering coordination, planning/coordinating offsite/overnight company teambuilding events.

My role with SpineZone includes both administrative support and patient care.• Responsible for administrative duties, patient care, and client retention • Excellent interpersonal skills, diplomacy, attention to detail and patience interacting with clients and colleagues. • Trained new staff and back up office manager.• Assist in patient treatment by coordinating and managing a personal patient caseload of 35+. • Treatment plans, after initial consultation with Physical Therapist, are worked independently utilizing modalities and exercise programs for patients with a variety of diagnosis.

• Receive inbound sales calls, assist customer returns and exchanges, and provide one on one consultations when needed.• Build new client relationships and strengthen existing client relationships.• Developed, documented, piloted, and then launched a video chat sales concept for the company.