•Involved in scheduling and planning process for most trainings conducted in Human Resources nationwide included but not limited to Safety Starts with Me, ADA, Workplace Harassment, LEAD, Business Acumen, Management 101/201, etc. •Communicates and coordinates with third party vendors as well as Amtrak facilitators with creating the upcoming training schedule•Tracks data on Monday.com of all upcoming scheduled trainings•Involved in planning committee for Leadership Summit and Amtrak’s prestigious President’s Service and Safety Award Ceremony, reserving hotel space, identifying AV needs, space, food, etc. •Utilizes Asana as project management system to track progress towards event planning •Expands upon soft skills such as detail orientation, organization, multitasking, communication, etc. •Admin for Amtrak’s Learning Management System, Successfactors, to track employee learning history, create classes, send email notifications and utilizes other resources through this platform. •Reconciles invoices in Ariba to complete purchases related to trainings.

•Tracking weekly catering and material orders to ensure nationwide trainings are conducted smoothly •Working within Ariba to create purchase requisition and orders•Scheduling and coordinating upcoming trainings such as Safety Starts with Me, Workplace Harassment, ADA, etc. •Finalize hotel contracts and BEO to reserve space•Multi-tasking on other projects and events such as the Presidential Service and Safety Award Ceremony, and the Memorial Wall

•Greet and assist around 600 students a semester in 3 different offices located in Temple’s School of Sport, Tourism, and Hospitality Management such as the Center for Student Services, Dean’s Office, and the Center for Student Professional Development•Assist with scheduling advising appointments, walk-in sessions, and answering any questions about the program to the best of my knowledge •Resource for knowledge and experience about STHM regarding class scheduling and academic advising as I collaborated with advisors, faculty members and peers within the school•Input and analyzed student data using Microsoft Excel for resources involving academic programs•Assisting with other special events involving recruiting. Participated in multiple discussion panels throughout the semester to answer questions about our program•Responsible for recruiting events and tours of facility assisting with registration, programming, setup and breakdown

• Completed daily tasks in different departments such as customer service, housekeeping and the front desk to expand upon hotel operation skills • Understands FOSSE to successfully check guests in and out, and conduct room inspections with housekeeping • Currently a front desk agent answering phone calls, sharing knowledge about property, and expanding upon problem-solving skills and customer service

•Overview of front office operations shadowing agents at the front desk, participate in lobby duty, food and beverage and assisted in areas when needed•Gained a firm understanding of platforms such as Empower, GuestVoice, and PMS•Created a successful pre-arrival process. In such a large hotel, it can be challenging to add more personalized touches to show appreciation to elite guests. Within a month, I was able to successfully send amenities to over 100 guests. This program became successful as elite appreciation scores began to increase by 15%•Attended all huddle meetings to view communication styles and updates managers in departments would have•Communicate with guests directly to gather all necessary information to make sure all of their needs were taken care of prior to arrival. I was able to gain a better understanding of different departments and learn how they operate.•Communication, collaboration, and coordination were key to making this project successful

•Executed private events located in one of Philadelphia’s most well-known landmarks, Reading Terminal Market •Responsible providing excellent customer service in a professional manner to clients that would host their event •Familiarize myself with floor plan and BEO to set up the event and transform the terminal to ensure it is a successful event for the client•Knowledgeable of dietary restrictions and food options available in reading terminal market to carry out all requests the client has made and be aware of allergies

•Assists with fundraising events such as bake sales or helping organize all organizations events such as panel discussions and general board meetings•Research networks within the city of Philadelphia to build connections with hospitality industry professionals•Schedule back of the house tours in hotels, and other event venues. Practice networking and net-etiquetti by communicating with industry professionals•Created posts on social media to spread the word about our events, and summarize our industry exposure

•Be a resource for students through Temple’s Office of Leadership Development to assist with services that help them develop both personally and professionally•Organize and prepare large scale Leadership Conferences each semester 300 people for Inclusive Leadership Conference in 2019 •Assist with smaller events such as workshops to help students gain knowledge on how to become a leader•Gained more leadership skills by being comfortable interacting with students and using creativity to market to them•Promote and connect with students through weekly newsletters and designing my own bulletin board•Utilize Canva and Hootsuite to create social media content and organize a weekly social media schedule

•Responsible for game day operations in Citizens Bank Park Phanatic Phun Zone to ensure safety of children and games offered in the area

•Supervised and led a large group of kiddie kingdom boys from the ages of 3-5 •Demonstrated exceptional leadership, communication, patience and problem solving skills•Responsible for the safety and care for the children•Motivate and inspire children to create a safe, inclusive and fun environment•Organize creative activities to keep them interested and happy in order to receive positive feedback from parents