Katie Hinze, Csm Email & Phone Number

Houston, Texas, United States

Austin, Texas, United States

• Managed a $14.7M budget with a net -1.12% favorable variance utilizing internal financial reporting tools to meet and exceed forecasted targets.
• Led a team of six project managers to deliver several internal projects within the project portfolio by introducing standardized processes and best practices.
• Collaborated closely with a broad range of stakeholders to manage multiple project portfolio initiatives such as labor / vendor workforce management, requisition tracking, work order management, software license.

Austin, Texas, United States

• Led the Security Vulnerability Remediation Engineering effort reducing server vulnerability by 79% and attaining a favorable % over SLA metric by establishing remediation reporting, prioritizing critical servers, and.
• Served as the Scrum Master for the CICD Team and ITSM workflow. Facilitated traditional Scrum ceremonies, created / managed timelines, tracked / delivered actions to completion, communicated progress / risks /.
• Managed a team of over 10 resources in the delivery of 3 infrastructure initiatives from concept to production.

Round Rock, Texas

• Led a global team to launch a multi-million-dollar infrastructure program that enabled a consistent customer experience and integrated EMC’s legacy systems with Dell’s back-end technology spanning 18 months.
• Played a dual role within the organization as product owner while defining key requirements and negotiating project scope, and as program manager to ensure critical project delivery, resulting in cost savings and.
• Partnered closely with cross-functional product / design teams, global development teams, as well as key project stakeholders while navigating dozens of complex, ambiguous situations with little oversight / direction..
• Coordinated with inter-team dependencies to align release schedules, allowing applications to launch together. Met yearly roadmap deliverables ahead of schedule. Secured annual funding to continue program initiatives.

Round Rock, Texas

• Managed the Page Performance program, a program driven by the business, decreasing page load time by 3 seconds, increasing page views by 5%, and reducing page abandonment by 6%, resulting in an overall eSupport revenue.
• Delivered 104 development Jira stories on time and within scope by employing a deep understanding of all things SCRUM including agile, kanban, backlog management, grooming, daily stand-up, sprint planning, sprint.
• Executed all aspects of program project management which included directing cross-functional teams / global engineering teams, identifying / removing roadblocks, executive leadership readouts, navigating / managing.
• Designed a TFS dashboard for the team to review metrics and document program goals and objectives for daily stand-up.
• Created key program status decks and led all program meetings. Managed and closed out all outstanding action items.

Round Rock, Texas, United States

• Generated overall project spend reports for leadership review in program review meetings, organized / led planning and sizing activities for the new fiscal year, regulated timesheet compliance, created agendas, and.
• Supported a team of 29 project managers, as well as senior leadership by becoming the SME in the ChangePoint time-tracking tool. Managed resources / resource hours, generated resource reports for interlock teams, and.
• Facilitated meetings, managed agendas, captured / sent minutes, and tracked action items to closure.

Round Rock, Texas

• Managed several programs within the DCX IT UX Group including Online, Support / Deployment Services, and EMC.
• Strategically partnered with leadership to create / manage the workforce plan (WFP), budget, internal recruiting, and project sizing. Generated ChangePoint burn rate reports and handled travel and training requests.
• Developed several internal processes that would contribute to the success of smoother project completion.

Round Rock, Texas

• Improved existing project workflow by establishing a central communication strategy within the Basecamp tool and rolled out to the team for use.
• Facilitated instrumental meetings to track key milestone progress and ensure final on-time project delivery.
• Learned several DCX work streams including Shop, Learn, and Buy very quickly to ramp up and intake projects.
• Oversaw several projects including Personalization, E / A, Global Dell Outlet, a la carte Run-the-Business efforts, and Win10 App OTB.

Bloomington, Minnesota

• Delivered multiple clients’ projects within scope, agreed-upon schedules, and a set budget, including forecasting / risk management.
• Developed further technical knowledge of software development including front-end, back-end, coding languages, CMS platforms, technical scope of work (TSOW), requirements gathering, etc.
• Supported clients including Industrial Color, Cimarron Winter, USBC, and SubRosa

Eagan, Minnesota

• Acted as the project champion for several large-scope, cross-functional initiatives including process-based projects.
• Created financial / product-tracking spreadsheet, process flow charts / validation test cases, and project plans.
• Spearheaded projects including R.I.S.E., Competitive Analysis, Pre-Sales Process, Client Management Dashboard, and POV.

• Managed bi-weekly email marketing campaigns, monthly site refreshes, content updates, social media campaigns, and weekly blog posts.
• Executed in a client-facing role, compiled weekly project / development status reports, provided CMS support, and responded directly to consumers through the client’s Consumer Affairs inbox.
• Assisted clients including Land O'Lakes with recent tasks including Summer Bucket List, and Best Holidays Ever.

Greater Minneapolis-St. Paul Area

• Provided technical project support for website redesigns, website builds, email marketing, iPad app, and responsive website design.
• Delivered results in a client-facing role, prepared weekly project status reports, and email marketing analytics reports, and led all client meetings.
• Aided clients including UHG, Lakewinds Foods, LaMettry’s Collision, Ericksen Roed & Associates, and Award Staffing.

Greater Minneapolis-St. Paul Area

• Managed the Home category in the Everest platform for August in an online environment.
• Partnered closely with merchandisers / buyers to help develop / create wireframes that would be the framework for the home category website page design.
• Facilitated and completed several projects across multiple categories in an offline environment.

Greater Minneapolis-St. Paul Area

• Led and managed multiple projects in traditional print, broadcast, and digital environments.
• Delivered project work that included OOH, integrated print campaigns, TV, radio, digital banners, and in-store materials for Jennie-O Turkey, Formica, MN Vikings, Aviva, and New Business pitches.
• Created / implemented online ISCI code tracking database from original paper source.
• Assisted clients including Polaris, Marvin Windows & Doors, Donatos Pizza, Syngenta, Cargill, Payless Shoes, and Hoover.

Greater Minneapolis-St. Paul Area

• Developed project timelines, acted as the central point of contact for receiving / organizing creative assets, and collaborated closely with print producers to manage projects through execution.
• Supported project work including OOH, bus / train wraps, integrated print campaign, and in-store materials.
• Assisted clients including H&R Block.

Greater Minneapolis-St. Paul Area

- Held several positions during my tenure: Account Coordinator, Account Planning Coordinator, Broadcast Traffic Manager- Created/ implemented online ISCI code tracking database from original paper source- Clients: Polaris, Marvin Windows & Doors, Donatos Pizza, Syngenta, Cargill, Payless Shoes,Hoover

Greater Minneapolis-St. Paul Area

- Supported senior Account Planning staff on a variety of projects.- Executed the infinite details of internal and external focus groups. - Contributed on numerous large projects for top clients as well as in-house projects.- Transcribed focus group tapes and presented data analysis to management. - Produced complex presentations reflecting organized data.

St. Paul, MN

- Managed / reviewed / closed out problem tickets.- Compiled escalations report for management on weekly basis.

Bachelor'S Degree, Organizational Communications

Associates In Applied Science, Visual Communications