I help small businesses perfect their operations and streamline their processes so that owners and CEOs can get back time to focus on their zone of genius and increase their revenue by doing the work that ONLY they can do.

I successfully mentored Claims Supervisors on client relations, account management, reporting, and strategic planning. I also served as the escalation contact for client issues or concerns, ensuring timely and effective resolutions. I effectively collaborated with Accounting, Legal, and Programming Departments on various client changes, issues, or updates to ensure smooth operation throughout the company.𝙈𝙮 𝙎𝙞𝙜𝙣𝙖𝙩𝙪𝙧𝙚 𝘾𝙤𝙣𝙩𝙧𝙞𝙗𝙪𝙩𝙞𝙤𝙣𝙨 𝙄𝙣𝙘𝙡𝙪𝙙𝙚:• Managed a team of 4 Supervisors and over 30 team members to ensure client metrics were met with a 90% success rate.• 100% retention of client accounts as a result of consistently meeting metrics and building positive relationships with executives and decision makers.• Analyzed data to develop and implement strategies that increased efficiency and productivity, resulting in an average increase of $100 per claim recovery and overall lowered rate of denied claims.• Drafted presentations and conducted pitch meetings for potential new clients.• Onboarded new clients to ensure adoption of best practices and familiarization with software and data.• Taught ongoing training to improve client experiences and knowledge, and utilized sessions to obtain feedback that was used to further enhance product and design for ease of use and engagement.• Developed and maintained standard operating procedures for the handling insurance claims and overall business practices.• Collaborated with clients to negotiate contracts and service level agreements that were practical and beneficial to all parties.• Accurately forecasted work volume to keep stakeholders cognizant of revenue and budgets, and made staffing adjustments accordingly.• Reviewed, approved and conducted annual performance and salary reviews that encouraged growth, gave constructive feedback, and stayed within the annual budget.

As a Claims Supervisor, I spearheaded the improvement of insurance claims processes through expert knowledge and the establishment of positive and trust-based relationships with clients. I also ensured that claims were handled consistently with client and corporate policies, procedures, best practices, and regulations.𝙈𝙮 𝙎𝙞𝙜𝙣𝙖𝙩𝙪𝙧𝙚 𝘾𝙤𝙣𝙩𝙧𝙞𝙗𝙪𝙩𝙞𝙤𝙣𝙨 𝙄𝙣𝙘𝙡𝙪𝙙𝙚:• Managed the largest single client account of over 1,000 claims and a staff of 8 members to meet service level agreements consistently, resulting in recognition as the top vendor month over month.• Led monthly and annual reviews of scorecards to highlight successes and areas for future improvement.• Trained clients on the company’s proprietary software system to maximize their knowledge of the claim process.• Conducted monthly audits of claims to proactively make adjustments to workflow, monitor production, and improve quality of work.• Mentored and developed Claims staff through continuous training initiatives and effective performance reviews.• Monitored team performance closely, ensuring compliance with corporate claims processes and procedures.

I effectively served as a public adjuster to file hazard insurance property claims on behalf of mortgage companies, correspond with insurance adjusters, follow up and conclude claims to ensure best possible outcomes for clients.𝙈𝙮 𝙎𝙞𝙜𝙣𝙖𝙩𝙪𝙧𝙚 𝘾𝙤𝙣𝙩𝙧𝙞𝙗𝙪𝙩𝙞𝙤𝙣𝙨 𝙄𝙣𝙘𝙡𝙪𝙙𝙚: • Examined photographs and statements provided by clients to timely begin the claims process.• Review claim estimates and denials for fairness, and dispute claims when estimates omit items or when denials do not follow the policy language.