Director Of Customer Success
CurrentTaranis - Syngenta Crop Protection CollaborationTeam Member | Partnership Development and Strategy-Played a key role in shaping the partnership between Taranis and Syngenta, focusing on delivering AI-driven agronomy solutions.-Contributed to the go-to-market strategy, targeting improved decision-making and business opportunities for agricultural retailers.-Helped drive innovation at the intersection of technology and agronomy to meet growers’ and retailers' evolving needs.Consistently demonstrated leadership and impact, earning two promotions in three years, progressing from CS Representative to Manager, and now Director. - Oversee a national and international book of business while managing a high-performing seven-person client success team with a strong focus on team career growth and development. - Created the **Taranis Knowledge Center™**, an innovative and growing online portal with tutorials, videos, and resources to enhance customer engagement and success. - Streamlined internal workflows by evaluating and implementing new processes, driving team efficiency. Ex. Developed success metrics for onboarding (30-60-90 day plans and KPIs) and in-season client engagement, aligning team goals with organizational objectives. - Strategized and implemented KPI-driven goals for both client retention and sales, ensuring measurable success.
