• Supervised cross-functional team of eight reports to deliver educational advisory services to Chinese students and families, generating 25% of annual company revenues• Analyzed college admissions trends to develop bespoke academic development programs and college application plans for students; secured buy-in from high-profile Chinese client families by presenting data-backed strategies in 100+ meetings• Oversaw smooth transition to remote work across 16-hour time differences during COVID-19 pandemic; achieved 100% retention of clients and employeesPeople Operations• Partnered with CEO and CFO to ensure operational efficiency and high-quality services as company grew from 25 to 80 employees in two years• Facilitated growth of middle management from four to 18 managers by collaborating with HR to create manager performance metrics and leading 20-hour training program that improved average manager ratings• Conducted analysis of talent pipeline and worked with recruiting director to generate 20% YoY increase in full-time applicants and meet hiring target of 75% growth in consultant team• Selected to join hiring team; traveled to 20+ colleges to build relationships with career centers, hosted info sessions, and interviewed 100+ candidates• Designed new onboarding training program that maintained learning outcomes while saving $10K in training costs per hireProduct Development• Leveraged feedback from client and employee focus groups to develop resources and SOPs that enhanced college counseling service and boosted consultant productivity by 30%• Streamlined internal process for sending updates to client parents, doubling average update frequency and meeting industry demand for higher-touch service; oversaw rollout to 40+ colleagues across three departments• Spearheaded website redesign; consulted with web engineers and internal stakeholders to build site that clarified company brand and increased views by 200%

• Created English conversation curriculum and taught to 120+ students at high school in rural China• Guided first students from Anhui province to apply (and earn scholarships) to Yale’s selective high school summer program• Persuaded fellowship director to introduce program-wide workshop on race, gender, and sexuality in cross-cultural context; designed and facilitated inaugural workshop for 20 teaching fellows and staff