Provide comprehensive support to the CEO, ensuring smooth daily operations and acting as a key partner in strategic decision-making.Played a pivotal role in launching the sister business, Quicksilver Business Innovation Group, contributing to branding, operational setup, and overall business development.Spearheaded the redesign of the company’s brand identity, including the overhaul and maintenance of the current website and the development of a new, Quicksilver Business website.Proactively identified and improved key operational processes to enhance efficiency without compromising quality.Streamlined onboarding processes for new employees, vendors, and clients, implementing standardized communication systems and resources to foster strong professional relationships.Maintain detailed project records and manage contracts to support seamless project execution.Oversee payroll management, tax filings, and regulatory compliance, ensuring accurate reporting and adherence to legal requirements.Manage Accounts Receivable (A/R) and Accounts Payable (A/P) processes, ensuring accurate client billing and timely vendor payments. Skilled in QuickBooks for tracking transactions, resolving discrepancies, and conducting financial audits.

As a Print Production Manager I was responsible for overseeing a team of 3. Passionate about ensuring seamless operations and timely execution of orders to the highest standards. Successfully maintained detailed customer order records, guaranteeing accuracy and transparency throughout the production process.Created an efficient system for receiving and managing stock, streamlining the workflow for the print and embroidery departments.Proactively prepared and executed strategies for handling bulk orders, ensuring scalability without compromising on quality.Pioneered and implemented a Burn Record system to monitor and minimize failed production, contributing to a significant reduction in waste and cost.

A temporary position through Randstad.Created a shared Reception work manual to streamline onboarding, duties andprocess for all Victoria locations.Maintained a multi line phone system.Ensured employees and visitors respect COVID 19 protocols.Assisted agents as needed and maintained the shared work space.

Winner | Best Shoe Store | 2019 Times Columnist Readers Choice AwardsCompleted the relocation of the warehouse and print shop to one central office reducing operating costs and improving efficiency.- Responsible for ensuring the smooth operations of all departments.- Implemented targets and KPIs to communicate business goals fordepartments. Tracked results and assisted on making improvements.- Evaluated product performance & identified trends, developed strategies todrive sales and improve sell through.- Created, reviewed and executed pricing changes, created documentation to communicate promotions and merchandising strategies with the store.-Assessed sales and product reports, compiled sales forecasts & productassortments to complete purchase orders.- Established incoming product workflow from purchasing to arrival on site,ensuring all product data available and departments are ready to receive. -Created department specific SMART Personal Development Reviews topromote team development and succession.- Updated Employee Handbook and modernized the recruitment process.- Light bookkeeping duties, entering invoices and balancing accounts in Sage. - Lead the User Acceptance Testing on the new website, creating documentationto track issues and communicate with the web development team.- Maintained Social Media accounts during staff absence. Formulated a strategy& brand standards to improve consistency .

- Completed online orders; fraud verification through to picking and shipping.- Assisted customers through phone, email and online chat to resolve websiteissues and product queries.- Corresponded with website support and hosting services to resolve issues.- Communicated between departments to adjust orders and complete in store collections using G Suite and Slack.- Preparing product images and product descriptions for the website.- Completed product uploads and website maintenance using Magento.- Supported the warehouse team; receiving and preparing incoming shipments.- Maintained accurate inventory and completed by annual Inventory Counts.

A temporary position during Tax Season working through Randstad.- Resolved customer problems via phone, email and online chat from customers & store, sharing information and working with a team to ensure accuracy in a fast paced environment.- Questioning for clarity and problem solving, to understand customer needs. Product knowledge and computer skills to efficiently solve customer issues.- Maintaining customer and store email communication and files; ensuring cancellation folders were managed in a timely manner to maximise the efficient processing of tax returns.- Maintaining a positive attitude dealing with difficult customers and teams, while working under pressure to achieve call time targets.

Managed the front desk duties for a 84 room Hostel, maintaining positive guest interactions in a high pressure environment. - Utilized RoomMaster to manage reservations and accounts.- Supported other departments across the Hostel as needed.- Exceeded guests expectations by using my personal travel experience to recommend appropriate dining and entertainment options.

This was a second job, working at a store retailing one of my favourite brands in between working at Jazma Hair Salon. - Created a fun shopping atmosphere for style advice and problem solving. Sales were driven through service and product knowledge.- Completing open and closing duties. Processing payments and cash management. .- Maintained store standards, visual merchandising and stock processing and presentation.

- Managed front desk and salon duties for 5 stylists, welcoming all clients and maintaining the salon to a high standard.- Handled a multi line phone system, coordinating appointments and product sales. Advised on product selection and completed customer orders. - Featured in an ETalk Makeover segment on CTV, showcasing the salon and fallhairstyles.

This was a temporary position in between travels. I seconded to other stores to promote best practices and company standards. I successfully transformed stock processing and management procedures improving efficiency and eliminating areas of stock loss.- Assessed store service standards and developed a plan for team development. - Promoting team development through performance reviews, feedback and succession planning. - Product planning and stock management. Executing window changes, store layout moves and maintaining an efficient stockroom.- Liaising with the merchandising team to maximise sales on performing lines.- Maintaining operational standards; weekly sales tracking and reporting, preparing staff schedules and processing payroll.- Preparing Annual Budgets and business performance reviews.

I successfully implemented product and merchandise trials across the business that proved to be profitable during my short time here.- Maintaining service across the restaurant and bar ensuring an enjoyable dining experience for all guests. - Liaising with clients to organise private functions; planning menus, coordinating with entertainment providers to ensure smooth execution.- Recruited and instructed extra staff to oversee the smooth running of the evening functions.

Achieved the highest weekly sales figure in the store's history during Black Friday Sales in November 2015.Enhanced stock management & loss prevention strategy, resulting in 100% mysteryshop result and 0.3% stock loss.- Overseeing daily store operations, setting sales targets and service standards, recruiting and developing a team to achieve set goals. - Forecast annual budgets & weekly breakdowns, analyze and report weekly sales; adapting as required. - Improved inventory processing and management standards, improving efficiency with organisation. - Payroll budgeting & processing, weekly banking and expenses auditing- Implemented Visual Merchandising plans, launched price changes and promotions.- Developed a selection of ‘in centre’ marketing strategies to pair with local promotions. - Liaising with large groups and companies to negotiate corporate sales.

This position allowed me to complete the 88 days regional work required to applyfor a second year Working Holiday Visa in Australia. - Painting interior and exterior of private homes and commercial residences.- Preparing surfaces for work, maintaining work areas and equipment. - Built a contact list and took on freelance work for small jobs and sign writing.

Operated across the Bar, Restaurant, Kitchen and Hotel as required; - Served across the bar and a 30 table restaurant, aiding with kitchen preparation and clean up.- Worked across gaming rooms, bottle shop takeaway, Guest Check In and Courtesy Shuttle Bus as needed.- Championed a team atmosphere promoting adaptability and team work.

Responsible for a team of 8, overseeing store operations. Driving service and sales to achieve store budgets. I represented the Brand in Birmingham, Alabama, USA. I was responsible for opening a new location. I successfully trained the new team on the brand, service strategy and helped merchandise the new store to guidelines for the grand opening.- Team recruitment and development, conducting team training sessions and performance development reviews. - Refined service and security procedures to minimize loss and improve service which resulted in a store best of 0.5% stock-loss and a number of 100% mystery shop results.- Received ‘Store Team of the Year’ award from the shopping center nominated by customer and staff.- Seconded to other branches for management support, training and seasonal product launches.

- Supported the store manager and team to achieve sales and service goals.- Implemented visual moves and marketing strategies to company standards. - Liaised with the merchandise department to maximise cover on best selling lines.- Conducted staff training and ensured all areas of the branch met Health and Safety standards.

Temporary position launching a new designer sunglasses' store, merchandised the new store to planograms.Enhanced my service skills, working in an international service setting.

Resolved customer problems, reviewed subscription service and adapted to suit needs. Empathy, understanding and listening to customers complaints.- Questioning for clarity and problem solving, to understand customer needs. Product knowledge and computer skills to efficiently solve customer issues.- Maintaining a positive attitude while working under pressure to achieve call time and cancellation targets.

I worked part time while studying at university.- Serving a section of tables or customers at the bar as required. - Taking and processing food and drink orders, running meals. making drinks, cocktails and coffees.- Helping out in the kitchen as needed. Receiving deliveries and prepping for service. - I was often tasked with inducting the new staff and developing them into their roles.