Katie Todt Email & Phone Number

Jack Astor'S Bar And Grill, Burlington

Working alongside management team to provide the highest quality standards for food and a guest experience that is outstandingEnsuring food quality and standards are above necessary levelsManaging day to day operations including; scheduling, supervising staff, ensuring all staff stay up to date on training, dealing with staff and customer concerns, hiringKeeping all of my certifications and training up to date

Developing systems and programs for training, deposits, tracking, inventory, staff reviews, employee hiring packages, events and marketing.Scheduling staff using 7 shifts while working to lower labour costs.Managing and supervising both front and back of house staff on day to day basis, including dealing with customer service issues, any issues between staff, repairs as required, ensuring entire restaurant remained cleaned, ensuring high quality on all food sent out, as well as being available off hours for emergencies.Working along with the Head Chef to create new and exciting menu items, write descriptions, food costing, menu design and ensure staff is trained on new menu quarterly.Updating website, running social media accounts, including responding to reviews and running marketing campaignsResponsible for hiring, training and coaching all staff.

Toronto, Ontario, Canada

Tracking inventory using Optimum Control, placing orders through The Beer Store, LCBO and wineries.Developing relationships with different brand representatives.Scheduling staff using Ameego.Managing and supervising staff on day to day basis, including dealing with customer service issues, any issues between staff, repairs as required, ensuring entire restaurant remained cleaned, as well as being available off hours for emergencies.Monitoring customers using smart serve principles while ensuring safety of other customers and staffSet up and closing down bar: Including counting tills, stocking bar and ensuring all items needed for a successful day are available

Preparing and serving drinks in a high volume night club environment while providing exceptional customer serviceSet up and closing down bar: Including counting tills, stocking bar and ensuring all items needed for a successful night are availableEnsure bar was stocked, cleaned and maintained throughout the nightMonitor customers using smart serve principles and cutting of and/or having removed from the bar when requiredAccurately using quick math skills for totaling orders and providing change

Toronto, Canada Area

Assessing and accurately documenting all home owner concerns, determining best repair method and scheduling repairs while keeping home owners updatedWorking along with site superintendents, finishing superintendents, and project managers to identify installation and operation issues and determine a solutionLiaison between home owners, construction team, warranty team and sales departmentsManaging escalated home owner concerns during high stress situationsWriting and creating home owner manuals for different projectsAdministration for QDEF program for High Rise department

Responsible for managing and running merchandise stand including: receiving merchandise, visual displays, balancing tils, creating deposits, payroll, scheduling and supervising staffCreating excitement for fans through my energy, enthusiasm and knowledge of teams, events and sports, while keeping energy high during long events (up to 17 hour days)

Responsible for opening and closing duties of stand including receiving merchandise, visual, balancing tils, creating deposits and supervising staffCreating excitement for fans through my energy, enthusiasm and knowledge of teams and sports, and keeping energy high during long events (up to 17 hour days)Adapting to the different environments provided by Toronto Maple Leaf, Toronto Raptors, concerts and other events

Jack Astor'S Bar And Grill, John Street, Toronto

Providing service beyond guest expectations, while continuing to be upbeat and energetic even during stressful, busy situationsCoordinating with Beer/Liquor Representatives to discuss sales of products, placement of productsCreating relationships with customers, in order to develop return customersPreparing drinks to specifications while continuously up sellingAccepting cash, credit, debit while quickly and accurately making changeAssisting events coordinator with parties and advertising

Writing sponsorship, donation and request letters to both companies and individualsCreating production schedules and scripts to be used during eventsExecuting both large and small events, including Bell Celebrity Gala, Rally For Kids With Cancer Scavenger Cup, Scotiabank Pro Am for Alzheimer’sResponsible for daily administrative tasks such as ordering supplies, taking meeting minutes, organizing/updating databases, meeting preparation, mailing and deliveries

Office Administration - Health Services

Certificate, Medical Terminiology

Post Graduate, Sport And Event Marketing

Graduated on Deans Honour List Courses Include: Sport and Event Marketing Management, Event Planning and Management, Advertising, Public.

Advanced Diploma, Fitness And Lifestyle Management

Courses Include: Biomechanics, Physiology, Kinesiology, Computer Applications