Katie Valeri Email & Phone Number

New York, Ny, Us

United States

- Led tri-weekly standups as Scrum Master for a globally distributed team. - Managed oversight of daily activities for offshore contractors, ensuring team deliverables are met in a timely manner. Reduced Time to Response by 50% when compared to 2023.- Managed technical operational health for Carter’s-owned brands: Carter’s, OshKosh B’Gosh, Little Planet & Skip Hop. Provided on-call support.- Participated in the triage and resolution of live issues across the frontend and backend. Owned Jira for Site Bugs & Defects ticket tracking and management; created and launched Automation to increase operational efficiency based on schedules and solo-architected NLP triggers - additionally, created several automated pipelines to funnel third-party application alerts and notifications directly into Jira in real-time. Automations created led to a documented 47% decrease in ticket Time to Resolution.- Created and oversaw numerous health projects in Salesforce Commerce Cloud.- Monitoring and performance tuning: utilized in house monitoring tools to catch and prevent errors, analyze data and create action items to improve website health.- Conducted system administrator tasks and maintenance across numerous Salesforce Commerce Cloud-based platforms.- Wrote and produced comprehensive technical documentation, ensuring clarity and accessibility of information for both technical and non-technical audiences.

- Managed technical operational health for Amyris-owned UK brands: Rose Inc UK, JVN Hair UK, and oversaw the preparation and launch of upcoming UK stores.- Architected and implemented the redesign of several Shopify store automated Flows, preventing $60,000+ in potentially fraudulent purchases and cutting down response time by at least 50 hours to streamline customer care processes.- Ran several security initiatives, including partnering directly with the U.S. Cybersecurity and Infrastructure Security Agency (CISA) to take down and dispose of fraudulent websites.- Utilized a combination of JavaScript, HTML, and CSS in Vue3 to redesign an internal dashboard with custom-made real-time Looker Studio reports containing data from Google Analytics & CrUX accounts. Engineered, launched, and maintained an AI chatbot utilizing Power Virtual Agents. Strong working knowledge of Core Web Vitals for site optimization in relation to SEO.

Remote

New York, New York

Rocky Hill, Connecticut

Rocky Hill, Connecticut

Hartford, Connecticut Area

Manhattan, New York