• Completed data analysis and entry for a large-scale generosity project• Optimized church database processes for tracking event registration and attendance• Acted as personal assistant to the Lead Pastor

● Spearheaded the development and implementation of a customized Scrum framework for Managed ITServices, leading to improved project tracking efficiency and enabling teams to meet deliverables witha 20% increase in accuracy● Facilitated all adopted scrum ceremonies, including Sprint Planning, Daily Scrums, SprintRetrospectives, Sprint Planning, and Backlog Refinement● Crafted systematic tracking methodologies in Asana that enhanced the visibility of 150+ ongoing tasks,leading to a more organized approach to project management and increased coordination across teamefforts● Coordinated 30-50 IT Projects per year including server environment virtualizations, network design &implementations, SharePoint Migrations, and Exchange Online Migrations, among others● Acted as a servant leader for the Professional Services Team, working to create a psychologically safeenvironment to pursue continuous improvement● Conducted bi-weekly performance check-ins for the Professional Services (Projects) and TechnicalAlignment Managers (TAM) Teams, enhancing feedback cycles and accountability, which led to a 40%increase in employee satisfaction scores within six months● Championed the rollout of an “All-Inclusive” Managed IT Services model, ensuring compliance withindustry best practices and achieving a 90% adherence rate among team members within the first sixmonths of implementation● Formed and chaired 5 committees for enhancements to processes and procedures, includingDocumentation Standardization and Standards Creation, among others● Developed and executed targeted strategies for process optimization, achieving a 40% reduction inteam communication errors; refined training materials and onboarding procedures contributed to moreeffective service teams

Assisted clients with day-to-day IT issues including account creation & termination, advanced Windows Operating System troubleshooting, and advanced Microsoft 365 troubleshooting

Participated in the Spring 2019 Kohls innovation challenge

● Developed detailed project documentation and user stories, establishing a clear roadmap thatpromoted clarity and focus for daily tasks● Implemented a digital onboarding platform that consolidated training materials and resources,streamlining access for new hires and increasing engagement rates● Coordinated interviews for 10+ applicants, utilizing a comprehensive scoring system that increased thehiring manager’s satisfaction rate and ensured alignment of candidates with company values● Drafted and enforced new operational guidelines that improved compliance with industry regulations,fostering a culture of accountability within the organization

As a manager, I was responsible for leading shifts, keeping track of money, and doing paperwork at the end of the night. As a bartender, I was responsible for talking care of guests, mixing drinks to order, and getting to know regulars by name and usual order.

I was responsible for attending all rehearsals, Sunday services, and outside concerts. I was also responsible for learning all assigned repertoire outside of rehearsal and making sure my section knew their parts.

I sang in the choir.

I was responsible for providing exceptional customer service worthy of five-star dining. I took care of several large groups in a private dining setting. My additional duties included polishing silverware, cleaning the server station, and setting up for private dining parties.