Katie Wang Email and Phone Number

Leading customer and partner workshops to deliver a successful product. Define and align KPI(s) that measure (monthly) customer adoption and (up to daily level) performance at customer system/integration technology level. Shape simple, inexpensive usable dashboard for daily reporting main Audience: Product Management, Product Owners Mesh up additional data from a) Customer Influence Portal b) NPS (Net Promoter Score) surveys/ others c) Customer Tickets/SNOW Prepare statistics for sprint reviews, and other engineering and product management meetings.

Responsible for overseeing processes and procedures that engineering employs to ensure the successful delivery of the SuccessFactors’ EC product suite * Coordination among Product Management, Development, Operations, UX, UA teams across the globe throughout the development lifecycle * Responsible for ensuring the adherence to the Customer Success SLAs from the engineering teams when handling customer issues. *Manage 'can't fail' strategic programs from inception to delivery

Product and solution management fellowship role working with Leonardo technologies with specific Industry to develop and deliver the Innovation Kit for the Oil & Gas industry. Incorporating the right solutions (machine learning, digital twin, predictive analytics, HANA, PdMS) to build the Oil & Gas use case and effectively showcase the solutions to internal/external customers via demos and at Sapphire (SAP biggest Sales event)

Managed project initiatives and relationships with third party (Zoot) platform. Lead multiple projects in identifying stakeholders, planning, requirements gathering, mitigating risks and managing the Go-To-Market process for a third party platform (Consumer, Seller, Compliance, Resolution & Protections, Analytics and Platform teams). Self taught Confluent.  Improved program communications and ensuring meetings between cross functional groups are efficient and effective new new process and templates.  Built solid understanding of organization structures, product lines, products, and features. Quantify 10 strategic opportunities and improvements on 3rd party vendor contract management.

Managed the entire SOX program for Revenue process cycles. This includes 10 sub-processes and 90 key controls. Collaborated with IT and IT Audit to identify and implemented new controls for high-risks area. Analyzed end-to-end revenue process cycle review and provide mitigation plans and improvements. Drive cross-functional alignment in Accounting & Finance. Completed the most challenging SOX Revenue program (document review to testing) within 4 months (usually 1 year work) before the 10K filing with limited resources. 100% business partners (external auditors & upper management) approval within the first 3 months on the job. Established trusted relationships through collaboration & quickly identified business pain points. Established brand new informative C-suit level presentation for quarterly SOX status update with 100% satisfaction.

Led cross-functional business and risk management projects simultaneously from inception to completion, such as Center for Excellence, Trigger List, Product Codes, CRM Reporting, Executive Monthly Report, etc., within the Governance Risk Compliance (GrC) organization. Identified risk opportunities in a timely manner and monitored the progression of the risks and resolved them during the early stags. Work extensively with Marketing, Finance, Legal, Sales and Product teams to Skills acquired, managing project schedules, risks assessments & concise communications with executive management.  Managed the global risk assessment programs for 6 Executive Board functions. Identified critical risks that would’ve supported SAP long term goals through the ERM methodology.Vocal in defining the strategic direction, establish trust and respect from the executive staff. Assessed SAP products go-to-market strategy resulted in risk identification of potential acquisition with $30M in savings. Self taught SAP GRC 10 system to develop/monitor/report risks metrics data and establish report present to executive management in the most concise manner.  Turned around the crisis management and business continuity program from the 5 years it was neglected to a well-respected program on campus. Success: identified sponsor, developed the Crisis Management Team (CMT) personnel, assessed business continuity plan (BCP) and employees involvement. Brought it to live with established leaders, meeting agenda, identifying critical issues with solutions.  Successfully performed and transitioned all Business Objects SOX processes and controls SAP.

Executed audit engagements from all phases: initiation to completion. This entails risk assessments, audit planning, announcements, testing and publishing final audit report. Worked with cross-functional teams to identify and evaluate controls on new and enhanced processes to improve operating efficiency and reduce cost through audit engagements. Build a respected relationship with senior management. Led the first vendor audit team to recouped approximately $20K from our 3rd party vendor for double payment by using tools to extract and synthesize complex or diverse information data. Uses intuition and experience to complement data to reach conclusion. Provided awareness of cross audit program synergies and actively communicate opportunities to simplify or better align work across teams and customers based on audit results and idenitfying gaps. Reduced 40% key controls during first year on the job. Improved control efficiency.

Managed Seagate Fremont and Milpitas offices and appointed as the point of contact for all internal control questions and issues. Established physical presence and gained a trusted relationship with executive management through audit recommendations.

Streamlined SOX404 internal controls assessments, testing, identification of deficiencies, and follow-up on remediation of deficiencies for the following cycles: OTC, ACT, INV, PTP, PM, TCM & TAX.  Eliminated 40% of controls (ineffective, repetitive, duplicate, etc.,.). Reduced 20-30% company cost with external auditors due to controls eliminations and reduced in controls deficiency. Initiated and executed in implementing SOX reporting tool to manage all controls for reporting. Minimized 4 hours from each team members per week. Led internal audit projects: Inventory Audits, Executive Expense Audits, and Travel Expense Valuation. Based on cost analysis and audit recommendations, MXO was able to negotiate pricing on various vendors.

Acted as the point of contact for all questions regarding Gap constructions project costing finance activity. This includes educating project costing policy and procedures to the Real Estate Construction organization, creating weekly project costing reports (using Oracle Discoverer) for funding, commitment & fiscal budgets and provide support on finance issues, policies and practices and work as a liaison between the business and finance. Successfully trained five new team members on Oracle 11i on the use of project costing set up, procuring and receiving upon rolling out the tool.

Led a small (3-4) team in designing and implementing the pilot process for the Sarbanes-Oxley s404 documentation and testing for the effectiveness of the financial controls for various clients (Google, NVidia, Synnex, Cisco and Coach Motors). Supervised and trained staff auditors on projects using new techniques and providing performance review.

Supported Senior Internal Auditors with performing audit testing and documenting audit results in the final audit report. The skills I’ve acquired include ACL/GQL (retrieve and analyzing data), trade rules and regulations, cargo shipment policy and fixed assets inventory.

Supported audit reviews of outsourcing contracts over $10M USD with IBM partners. Area of focus includes Asset Management, Procurement, Subcontractors Management, Contract Change & Controls Management, Financial Management, Billing & Account Receivables, Revenue Recognition, Cost & Revenue Accruals, and Employee Payable Scopes. Appointed as co-lead auditor within 6 months of employment.