Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Katie Webster is listed as Technical Project Manager at Main Digital, a company with 10 employees, based in San Antonio, Texas Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Katie Webster.
Katie Webster previously worked as Manager of Customer Insights at Acorns and Customer Insights Manager at Acorns. Katie Webster holds Bachelor'S Degree, Information Systems & Infrastructure Assurance from The University Of Texas At San Antonio.
This section adds company-level context without repeating Katie Webster's masked contact details.
Review company-level records connected to Katie Webster before choosing the right outreach path.
In 2017 I jumped head first into CX, not knowing entirely what it entailed but knowing I have a true passion to do right by users/customers. No customer journey is perfect upon inception but the lightbulb moments, the brainstorming sessions, the mitigation of customer pain points and the deep empathy/customer connection lights a fire under me. Working with others on similar efforts whether cross functionally or directly has been highly rewarding and has provided the me the opportunity to lead staff toward common goals; "how do we marry the insights and the data to prove the customer impact?" "what is the art and the science?" "what is the breadth and depth of pain and how do we alleviate it?". One thing the CX journey has taught me is that customers expectations are ever evolving, there is impact to be made and ALWAYS something to learn.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
United States
- Lead implementation of the customer journey analytics solution, ensuring cross functional alignment with stakeholders and business needs - Collaboration with technical teams, third-party vendors, and business throughout the project lifecycle to foster improvement, innovation and collaboration - Development and execution of project plans, including.
United States
- Focused on customers primary pain points and mitigation of negative experiences within the customer journey and our products- Implemented a Natural Language Processing model/Customer Health Dashboard - Enhanced and created customer loyalty and customer health metrics - Created processes and procedures to ensure regulatory compliance within Voice of the.
United States
- CX expert on everything about our products, customers and their experience - Aided in the vision and strategy for the customer insights program while championing our customer research communities - Identification of key opportunities/improvements to further Acorn's customer experience- Leveraged VoC insights and models to assist in telling our customer's.
San Antonio, Texas, United States
- Development of retail initiatives, processes, and efficiencies through the management of an amazing team- Leader of Corporate Sales Council providing governance to our Sales and Teller programs- Leader of CX initiatives by championing our Customer Experience committee with a focus on design thinking - Driver of customer health and loyalty KPIs/ KRIs.
San Antonio, Texas Area
- Develop and execute Customer Experience market strategies - Committed to putting the customer at the center of our business by determining customer wants and needs- Partner with global leaders in Customer Experience marketing and strategy through Program Management - Team with Business Lines and Market Leads to implement needed Products and Services
San Antonio, Texas Area
- Partnered with business executives across all markets to assess needs of the retail branch network - Partnered with report developers to provide automated reporting to departments across the company - Managed projects where Sharepoint, Reporting Services, Infopath and Silverlight were used as the primary technology for automating branch processes.
San Antonio, Texas Metropolitan Area
- Supervised employees while creating energy & productivity within Online Banking, Mobile Banking, & Treasury Management - Created and maintained policies and procedures - Core team member on advancing bank platforms inclusive of implementing and testing new products- Collaborated with other departments to find the best online solutions for customers
San Antonio, Texas Area
- Ensured uptime within Online Banking, determine cause and resolution for outages - Researching defects and resolutions within our Mobile Banking Platform- Created marketing designs across corporate channels - Responsible for content management of our internal and external website via extensive knowledge in Microsoft SharePoint
Other employees you can reach at maindigital.com. View company contacts for 10 employees →
Matthew Scherrer
Colleague at Main DigitalVienna, Virginia, United States, United States
View →
LL
Larry Levine
Colleague at Main DigitalGreater Pittsburgh Region, United States
View →
KR
Katrina Roux
Colleague at Main DigitalStrafford, New Hampshire, United States, United States
View →
BS
Brittany Slayton
Colleague at Main DigitalMclean, Virginia, United States, United States
View →
DR
Diana Rivera, Mba
Colleague at Main DigitalMilwaukee, Wisconsin, United States, United States
View →
LG
Lia Geeter
Colleague at Main DigitalUnited States, United States
View →
TS
Tatiana Shiniavskaia
Colleague at Main DigitalSpring, Texas, United States, United States
View →
TW
Tom Weaver
Colleague at Main DigitalGreater Boston, United States
View →
SC
Scott Clifton
Colleague at Main DigitalRichmond, Virginia, United States, United States
View →
LJ
Logan Johnson
Colleague at Main DigitalWashington, District Of Columbia, United States, United States
View →
Quick answers generated from the profile data available on this page.
Katie Webster works for Main Digital.
Katie Webster is listed as Technical Project Manager at Main Digital.
Katie Webster is based in San Antonio, Texas Metropolitan Area, United States while working with Main Digital.
Katie Webster has worked for Main Digital, Acorns, and Ibc Bank.
Katie Webster's colleagues at Main Digital include Matthew Scherrer, Larry Levine, Katrina Roux, Brittany Slayton, and Diana Rivera, Mba.
You can use AeroLeads to view verified contact signals for Katie Webster at Main Digital, including work email, phone, and LinkedIn data when available.
Katie Webster holds Bachelor'S Degree, Information Systems & Infrastructure Assurance from The University Of Texas At San Antonio.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Katie Webster you were looking for.
