Katie Westbrook Email & Phone Number

Irvine, California, United States

I support the User Research for two of our game titles at Blizzard, Warcraft Rumble and Hearthstone. I plan our research roadmaps, design study protocols, oversee data collection, and compile actionable findings for my stakeholders. I help guide and mentor junior and mid level researchers on our team. I coordinate with other insights teams at Blizzard, including Analytics and Consumer Insights, to provide a wholistic insights approach to research questions. I collaborate with our games team executives to identify the best research opportunities and insights to help support our leadership.I also run two sub-initiatives for our larger team. I am the lead for our social events group, helping to plan team activities to foster community and collaboration for our team members. Past events have included virtual game sessions, arts & crafts activities, and in-person games for our annual Onsite. I also lead our DE&I research initiative, looking to drive more inclusive game design practices within our company. I've researched the latest best practices in the space, met with our internal employee networks and pitched our findings to company executives.

Irvine, California, United States

I maintain the research project roadmap for one of our in-development titles, overseeing the design and execution of studies. I liaise with Design, Production, Marketing, Analytics, and other teams to generate buy-in and align research efforts. I provide summarized research directly to the development teams, delivering actionable feedback from user studies and best practices. I collaborate with junior researchers to execute impactful research initiatives, ensuring quality standards are maintained and built upon overtime.

Glendale, California, United States

I design and moderate user research studies, collaborating with key project stakeholders across marketing, product and design to coordinate research efforts. I author test reports, analyzing findings and recommending actionable solutions, then present those findings to key project stakeholders and executives. I have adapted our research methodologies and logistics to improve team communication, test processes, and analysis deliverables, as well as facilitated the transition to work from home.

Glendale, Ca

I design and moderate user research studies, including 1:1 interviews, focus groups, card sorts, tree tests, and more. I author test reports, analyzing test findings and recommended solutions, and best practice reports, detailing industry recommended guidelines. I train our team's recruitment intern and oversee the recruitment process for our studies.

Glendale, Ca

I work with the team to research internally developed digital products, overseeing the recruitment process and supporting test logistics. I assist in creating, maintaining and evolving research documents and related forms as well as support report development. I also execute Usability Analysis by moderating and writing reports for developing products as well as Best Practices reports for Usability findings. I collaborate effectively with partners in Production, Marketing, Finance/Strategy, and other disciplines as needed.

Glendale, Ca

I own the recruitment process for obtaining participants for user testing and utilize in-house tools for recruitment and database maintenance. I also execute Usability Analysis by moderating and writing reports or acting as logistical support for products. I collaborate effectively with partners in Production, Marketing, Finance/Strategy, and other disciplines as needed. While at DI I created a Google Site for the User Research team, allowing them access to required resources such as account information, forms, calendars, etc.

Ucla, Los Angeles, Ca

The UCLA Center for American Progress and Public Policy (CAPPP) Quarter in Washington Program sends 30 students each quarter to Washington, DC to participate in an internship and complete a research paper, all for course credit. As the Administrative Assistant I assisted the head of the program in student recruitment and evaluation of our methods. recruitment tasks included class announcements, representing the program at activity fairs, and organizing information sessions. In the time that I was there, I increased our class announcements from approximately 100 requests and 50 announcements to 130 requests and 70 announcements. I also assisted in the evaluation of our methods using surveys and interviews. One such survey found that the increase in announcements led to an increase in interest.

Washington, D.C.

The Office of Policy and Analysis is a branch of the Smithsonian Institution that helps various branches conduct and evaluate visitor research about various museums and exhibitions. Areas of interested included what visitors liked/disliked about the current exhibition, what could be improved/should stay the same, as well as design decisions for future exhibitions. While at OP&A I worked on several projects helping collect and organize data through surveys and interviews. I also analyzed data and wrote final reports that were then sent to clients. On some occasions I helped the Employees develop research method designs.