Student support and program management expertise for a cohort of 300+ University of Canberra and UNSW Online postgraduate students. Using strong interpersonal skills and problem-solving mastery to build and maintain effective working relationships. Liaise and coordinate with academic staff and Faculty directly regarding needs analysis, at-risk students and communications protocols. Continually developing my understanding of current and upcoming courses learning outcomes so I can best support students. Working directly with the Keypath Learning Design team on issues students may encounter during their learning experience and enabling improvements to courses. Direct feedback to Online marketing and admissions, enabling those teams to improve the student experience.

Leading and teaching open water scuba diving – following PADI professional standards. Teaching students of all ages, from a diverse range of countries and cultures as well as connecting with the local community. Instruct student certifications to industry standards. Customer Service and sales. Working as part of a large team. Teaching to a high standard and within safety standards in an ever changing environment.

Pastoral and study skills support. Tracking student journey and mentoring from entry-exit. Wellbeing workshops and introductory sessions for all new students to the university. Maintaining regular contact with students through group and 1:2:1 meetings, emails and other forms of communications. Providing support and advice to students in their studies and learning decisions. Identifying students with particular educational support needs and advise on appropriate support available. Creation, maintenance, and administration of online student accessible learning workshops, resources, and user-friendly appointment booking system, all hosted on Moodle LMS. Design of material study skills and pastoral resources. Facilitation of training for Postgraduate Personal Tutor Academics. Facilitating and creating face to face workshops and tutoring plans. Pastoral and study skills support. Tracking student journey and personalized mentoring from entry to exit.

Telephone and online bookings administration for Children's story centre attracting 75,000 visitors per year. Administrating release of sales events within the centre, online, via telephone and all bookings coming through the venue. Administration of Annual Pass membership scheme. Upselling and creating a package experience to members of the public, providing outstanding customer service. Many returning customers and schools.Liaising with teachers and support staff, booking school visit sessions within the centre and tailoring sessions to suit each classes requirements. Ensuring a welcoming and well-organised environment for schools. Communication with facilitation staff, notifying special needs and adaptations to make to sessions. Data entry, telephone payments, general public bookings and enquiries. Acting as the first point of contact for all general questions to the centre. Use of booking system and Microsoft excel to record all bookings and queries to the centre. General front of house duties, customer service and engagement with children and carers within the centre. Community focused and working collaboratively with education and marketing departments. Working within a multi-cultural environment creating a welcoming space for members of the East London community offering free and concessionary workshops and learning services to local families with an age range of 0-11years old. Specialised work with children with special educational needs and low-income families.

Welcoming visitors to the centre at the front desk. Issuing tickets or annual passes. Giving tours to individuals or groups from societies and schools, including visiting teachers of future school visits. Organising and helping to promote special educational events and seasonal activities. Setting up classroom and workshop areas. Invigilating exhibitions within the centre and at external events. Providing outstanding customer service. Upselling ticketed events, liaising with visiting groups and schools to the centre. Providing information and answering questions, referring queries to a specialist member of staff when appropriate. Selling publications and souvenirs. General administration tasks and front of house duties. Helping to maintain a clean and tidy visitor area.

Welcoming visitors to the story centre at the entry desk or ticket office. Issuing tickets and guides. Giving tours to individuals or groups from societies and schools. Invigilating exhibitions within the museum and at external events. Providing outstanding customer service. Upselling ticketed events, liaising with visiting groups and schools to the museum.