Katie Wilday Email & Phone Number

Troy, Ny, Us

New York, Ny

-Create and plan aquatic programs, including swim lessons and special events, to meet the needs and interests of the community.-Recruit, hire, train, and supervise lifeguards, swim instructors, and other aquatic staff members, ensuring they are well-prepared and adhere to safety protocols.-Implement and enforce safety protocols, emergency response procedures, and pool rules to maintain a safe aquatic environment for patrons.-Develop and manage the aquatics program budget, including expenses for staff, equipment, maintenance, and marketing, while ensuring financial sustainability.- Foster positive relationships with the community, promote the program, and gather feedback to continuously improve offerings and customer satisfaction.

Astoria, New York

-Oversee business operations including finances/budgeting, inventory management, sales, marketing and designing-Coordinate the development of initiatives including promotions to generate leads by networking the local area and maximizing opportunities for sales to increase monthly revenue by $1,000/month -Manage retail and merchandise inventory, restocking and reordering -Answer inquiries from website, phone calls and via social media-Responsible for monthly membership payment and invoice follow-up -Create guidelines and rules and then implementing them for over 150+ members and staff-Coach multiple classes each week including CrossFit, Fundamentals Course classes and private sessions

Greater New York City Area

-Headed the aquatics program/lesson scheduling for over 1,500 participants-Processed all payments and maintained financial records grossing over $1,000,000/year -Responded to daily public inquiries about the Aquatics Department from caregivers, center directors and teachers -Ensured records of staff certifications are up-to-date and complete -Designed brochures, flyers, advertising, and other publicity materials to promote aquatics program

Full Stack Software Engineering

Bachelors Of Science Of Communication And Information Design, Graphic Design

Activities and Societies: Women's Basketball and Soccer teams, Student Athlete Advisory Committee