⚬ Develop and execute a strategic project-based learning and development plan aligned with the company's goals and objectives⚬ Lead the creation and implementation of innovative training programs for employees & customers⚬ Collaborate with department heads to identify training needs and customize learning solutions accordingly⚬ Oversee the design and delivery of onboarding programs for new customers and new hires⚬ Evaluate the effectiveness of training programs through regular assessments and feedback mechanisms⚬ Manage relationships with external Subject Matter Experts ⚬ Stay abreast of industry trends and best practices in learning and development⚬ Implement and leverage technology solutions to enhance the efficiency and effectiveness of remote training programs

o Certifications: Salesforce Administrator, Salesforce Service Cloud Consultant, Salesforce Marketing Cloud Email Specialisto Create learning content that makes challenging, complex ideas, concepts, and tasks understandable for the Sales and Service Cloudso Create new forms of interactivity to increase engagement and capabilities on Trailhead (New Trailhead Certification badges including flashcards, quizzes and simulations)o Create and build hands-on learning experiences that are engaging to the learner (Camtasia, Adobe Creative Suite, Articulate Storyline, Audacity, Microsoft Office)o Conduct needs analysis for learning development strategyo Plan strategic content releases to optimize learning journeys for customerso Anticipate and understand changing product, audience and business drivers and adapt to meet those needso Manage and maintain content from start to finish, from the initial outline to the finished product, through rounds of edits, revisions and testingo Culture Guide: Member of the Culture team – onboard new employees, increase engagement, plan events, create an inclusive environment for onsite/remote employees

o Certifications: Salesforce Administrator, Salesforce Service Cloud Consultant, Salesforce Marketing Cloud Email Specialist, Salesforce Marketing Cloud Social Specialisto Create learning content that makes challenging, complex ideas, concepts, and tasks understandableo Create and build hands-on learning experiences that are engaging to the learnero Anticipate and understand changing product, audience and business drivers and adapt to meet those needso Develop and maintain expertise on Salesforce productso Manage content from start to finish, from the initial outline to the finished product, through rounds of edits and revisions with editors and testerso Expert in Articulate Storyline, Captivate, Adobe Creative Suite, MS Office, Audacity

o Salesforce Administrator Certified, Service Cloud Consultant Certified, Marketing Cloud Email Specialist Certified, Marketing Cloud Social Specialist Certified, Trailhead Rangero Produced quality course material including: e-Learning (Articulate Storyline 2, Captivate), design documents, participant materials, presentation slides, instructor guides, job aids, workbooks, assessments and certification questions, as well as course descriptions using the Salesforce University development process and templateso Developed and maintain subject matter expertise in Salesforce technologyo Delivered/facilitated Instructor-led training sessions including Dreamforce conferenceo Anticipated and understood changing product, audience and business drivers and adapt to meet those needso Strategically aligned and built relationships with key product leaderso Participated in the certification program as a subject-matter expert, writer and trainer - helped in creating the Marketing Cloud certificationo Expert in Articulate Storyline, Captivate, Adobe Creative Suite, MS Office, Audacity

o Planned, designed and developed technical e-Learning and blended learning for multiple associate groups using Adobe Creative Suite and Articulateo Created, evaluated and maintained learning materials including facilitator/participant guides, job aids, simulations, assessments, performance support and reference toolso Provided role-play and scenario-based training environment for sales representativeso Used performance consulting skills with business owners to analyze needs and determine appropriate solutions for greatest business impacto Interpreted technical specifications and procedures to determine appropriate training methodologies and documentation needs (Adult Learning Theory, ADDIE model)

Our Leadership Academies create unique corporate learning experiences that enhance the performance of individuals and organizations. We teach critical capabilities necessary for professionals in HR, IT, Finance, Legal and Recruiting to become strategic partners to the businesses they support and develop the next generation of leaders within their organizationo Support all client-facing and follow-up activities required to guide executive clients through the 6-12 month training engagemento Creating collateral and writing custom communications to multiple audiences in order to enhance the participant experience and promote organizational engagemento Partnering with graphic design, print production and operations teams to edit participant materials and manage production and shipping of content to each classroom sessiono Managing client-specific sections of the Leadership Academy web portalo Providing exceptional client service as a point of contact for training engagementso Manage the overall logistics, collateral, versioning for a portfolio of academy productso Social Committee Chairo Creating a Culture of Recognition Board Member

Human Resources, Legal, Financeo Engaged C-Suite and Senior Executives within 18 of CEB’s named strategic accounts comprised of Fortune100 and hyper growth companies, to drive new business, maintain current business, and increase product utilizationo Scheduled all Account Manager’s new sales interactions and member interactions through creative insight-based outbound initiativeso Well trained in CEB’s latest research, designed to provide solutions to the most critical issues facing senior level executiveso Recruited clients to member events such as teleconferences, roundtable discussions and executive retreats; organize travel arrangementso Conducted in-depth account planning for client portfolio – analysis of fiscal trends, central business strategies, cross-functional health and risks to project business direction and needso Managed and respond to inbound requests from members o Management of CRM software to track progress against goals and produce weekly forecasts; accurate upkeep and reinforcement of data integrityo Coordinated across internal departments to align individuals and resources intelligently with clients’ priorities in order to provide superior advisory supporto Social Committee Chair

o Supported twelve Key Account executives by conducting comprehensive research, creating complex sales proposals, and preparation of customized external marketing collateralo Coached across the company through the development of guides, conducting web walkthroughs and training sessions, and familiarizing new employees with internal operationso End-to-end management of radio spots including: order insertions, trafficking instructions, Viero operations and accounts payableo Provided exceptional service and maintained healthy relationships with clients, which resulted in dramatic portfolio growtho Collection of paymento Planned and executed company-hosted events for clients – coordinating accommodations, negotiating with suppliers, logistics, and on-site management; events included Bengals Legend Luncheons, Cincinnati Reds 700 WLW Suite, and the Annual WLW Golf Outing

o Consistently in top 10% of sales group; generated over $40,000 in revenue a month through successful account managemento Managed negotiations between external parties, conducting cost/price analysis and extensive market research to ensure highest profit margin for TQLo Increased revenue pipeline through lead generation, prospect outreach, and dedicated support for existing clients