Katie Wood Email & Phone Number

Raleigh, Nc, Us

Raleigh-Durham, North Carolina Area

- Acted as the liaison between homeowners and the Board of Directors for more than thirty Homeowner Associations (HOAs).- Coordinated the scheduling of both private and community-wide events, including reserving facilities, hiring cleaning personnel, ensuring access to the facility is provided on time, and facilitating payments.- Oversaw the review of all architectural requests. Guided homeowners through the application process, worked alongside the architectural committee to ensure community standards were upheld, and ensured all projects were completed within the allotted time.- Maintained all community websites and individualized documents to ensure they remained up-to-date. Provided functional support to clients navigating these resources.- Provided exemplary customer service via phone, email and in-person correspondence with homeowners, vendors, and the Board of Directors in a service-based industry.- Monitored payments for all homeowner accounts across more than thirty HOAs in different stages of development, all with different collections policies, assessment rates and billing frequencies.- Acted as the intermediary between the collections attorney and homeowners whose accounts were in collections. Demonstrated strong customer service skills by relieving tensions from otherwise difficult or stressful conversations.- Wrote new construction and resale closing quotes for all property sales, and processed every new homeowner into the Association database.

Raleigh-Durham, North Carolina Area

- Collaborated with marketing team on creating and implementing social media marketing content to include calls-to-action, headlines and a content calendar for scheduled posting.- Edited mockups of marketing content for spelling and grammatical accuracy.- Assisted physicians and sales representatives with online orders through the company portal.- Acted as a liaison between clients, sales representatives and internal departments to determine their needs and successfully manage relationships and requests.

Wilmington, North Carolina

-Developed and maintained several ongoing press contact lists using Cision PR Edition.-Wrote press releases and followed up with the media through phone calls and emails; pushed the importance of the story.-Conducted Internet research on national news coverage of our clients and their competitors; created clip books and analyses.

Wilmington, North Carolina

-Assisted company through a rebranding; conducted research on several social media avenues and their peak times of traffic for the company’s target demographic. Constructed a full report and social media plan for the company.-Created entire social media presence including Facebook, Instagram, Twitter and LinkedIn.-Increased number of people reached on Facebook by 33,383%, total post engagement by 1,646% and total page likes by 121% in one month.

Developed a relationship with Youtube and a partnered network agency to create the initial business opportunity.

-Conceptualized, created and delivered original content on a consistent schedule.-Evaluated target audience by analyzing the demographic data of viewers and produced content tailored to a specific audience.-Promoted content over a large network of diverse viewers, and marketed myself to a multi-national audience.-Researched analytical data on social media and consumer preferences to create a forward-looking strategy for the business.-Collaborated with partner on all business decisions and used group-communication skills to resolve differences of opinion.

Bachelor Of Arts (B.A.), Communication Studies ; Entrepreneurship

Activities and Societies: Communication Studies Society

Education record

Activities and Societies: Phi Theta Kappa Honors Society